Quality Support

5 months ago

Desford, United Kingdom Caterpillar Full time

**Career Area**:
Operations

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As **Quality Support **within Building Construction Products (BCP) you provide oversight and co-ordination of various quality support activities including the investigation, documentation, analysis and resolution of quality issues. Lead a team of Auditors/Quality Technicians.

**Job Duties/Responsibilities may include, but are not limited to**:

- Advanced problem solving / trouble shooting ability
- Relies on independent decision-making and problem solving to complete job tasks, including responding to unforeseen quality issues and identifying root cause corrective action.
- Gather assembly defect data and lead a team to support continuous improvement efforts. Would develop and update successive checks for each area, including check sheets for the assembly line and quality groups
- Provide oversight during the assembly process to ensure routings conform to work instructions as well as provide feedback to relevant departments design and manufacturing issues that emerge through the assembly process. May work with Engineering on the solution to address the issue.
- Document testing and root cause analysis in CPI.
- Cross-functional communication to complete tasks, through the BIQ process
- Catalogue quality issues into a computer system and flag defects for repair.
- Resolving issue in line with corporate time lines (such as PIQ metrics which are reportable)
- Generating Quality metrics, reporting out to management on metrics & significant issues
- Attends high level meetings with internal and external groups as requested to determine and communicate root cause.
- Contributing team member with the ability to lead a team of inspectors as per Caterpillars Corporate Process.
- Attend and contribute to daily start of shift meetings ensuring issues through PIQ process for example are shared.
- Responds to quality incidents ensuring relevant investigation and analysis to understand issue takes place and corrective action taken.
- Provides support to the Section Manager as required and covers roles in team as required.
- Assists in the creation training & implementation of the CQMS process.
- Generate and work continuous improvement ideas for assigned area using CI process.
- Adhere to Companies Health & Safety policy and safe working practices
- Undertake training and further learning as required
- Report all Health & Safety incidences in line with the company guidelines
- Culture - reinforce Caterpillars Values in Action

**NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.***
- Demonstrable Quality knowledge and background within manufacturing/production environment
- Ability to collaborate with others
- Ability to multitask and prioritize work.
- Ability to interpret complex engineering drawings and measure parts using on site dimensional equipment including CMM and Faro Arms
- Previous supervisory experience is preferred. Strong computer skills, excel, PowerPoint.
- A strong Quality based skill set would be an advantage.

**Flexible working arrangements will be considered for this role, in-line with the needs of the business**

**CATERPILLAR***

Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products and services that help our customers build the world around us. With that level of impact comes the platform to care for the world, we work in. That’s why we lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

**What will Caterpillar do for you?***

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. You power is our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

**Job Title**:Quality Support

**Salary**:starting £32,500 and rising to £36,000 when role triggers are met H20

**Contract**:Permanent

**Benefits**:27 days annual leave + bank holidays, Private Medical (Employee Only - family can be added), Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage w

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