Customer Service Agent
3 weeks ago
- Processing of consignment orders from clients via email, telephone and via Quickâs online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
- Managing the green light approval process for consignments destined to non EU destinations;
- To assist in providing clients with continuous status notifications and performing the necessary follow-upâs (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
- Monitoring and actioning of client emails via the shared mailboxâs;
- Ensure compliance with company policies and procedures;
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
- Tracking and tracing consignments and providing the client with status updates throughout transit. Process clientâs daily reports and manifests.
- Excellent Customer Service & telephone manner;
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
- Good understanding of World Geography;
- Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
- Able to operate under sometimes pressurized situations;
- Flexible (OT/BH cover may be required).
#LI-FB2
Good Reasons to Join Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities to grow and expand your career.-
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