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Control Group Agent

3 months ago

Colnbrook, Slough, United Kingdom Kuehne Nagel Full time
Are you passionate about ensuring smooth operational activities?
QuickSTAT Global Life Science Logistics a Kuehne+Nagel company is seeking a new addition to join our International team. Your Role As a Control Group Agent at QuickSTAT, you'll handle and monitor all operational activities, ensuring compliance with company policies. Additionally, you'll oversee live network activities, verifying adherence to agreed rate structures and pricing policies. Collaborating closely with Customer Service and Sales teams, your goal will be to maximize client satisfaction. Your Responsibilities
  • Work as part of the daily operations of the LHR Control Tower team;
  • Managing daily email volumes in the Control Group inbox;
  • Develop and implement customer focused operational policies and procedures;
  • Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor. Monitor accuracy of reporting and data base information · Co-ordinate customer service projects and initiatives;
  • To on a daily basis ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures;
  • Provide weekend / OOH cover for general Customer Service processes & procedures.
Your Skills and Experiences
  • Customer Service experience;
  • Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
  • Good understanding of World Geography;
  • Negotiation and problem solving skills;
  • Able to operate under sometimes pressurized situations;
  • Flexibility to work from Sunday to Thursday rotating shifts
  • Good computer skills, Word/ Excel/ PowerPoint essential
Good Reasons to Join Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection.
Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more.
WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.
As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities to grow and expand your career.