Finance Quality Team Apprentice

5 months ago

Colnbrook, United Kingdom DHL Full time

**Finance Quality Team Apprentice**
- **Southern Hub - Colnbrook Slough,SL3 0BB**:

- Full-time
- Business Admin - Level 3 Apprenticeship (18 month Fixed Term Contract)

**About us**

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be **The Logistics Company of the World **we engage in a number of initiatives such as - Go Teach, Go Green and Go Help.

**About the Role**

Our Finance team are looking for a**Finance Quality Team Apprentice**. To help co-ordinate training requirements, facilitate and deliver effective learning and development opportunities to the Finance team, alongside the Finance Learning and Development Specialist. To assist and perform Quality Assessments, identifying areas of improvement that will enhance customer satisfaction. To manage and analyse complex data, identifying root causes and implementing continuous improvement within Finance processes, thus improving productivity and performance. To use this knowledge to support the ICCC+ / NPA specialist.

As an apprentice within the department, you will support the function as outlined above, whilst attending the necessary workshops and learning interventions in order to complete your apprenticeship programme within the required timeframe.

**You will responsible for**:

- Work under the guidance of the Finance Training & Quality Manager
- Provide support to the Finance Training & Quality Manager in Continuous Improvement initiatives
- Support the facilitation of on-going training of new starters and existing employees
- Support the Finance Quality Manager to identify training gaps and recommend appropriate learning solutions
- Ensure all new starters are onboarded within Finance using the 100-day plans framework
- Support the Finance Quality Assessor with the completion of monthly Quality Assessments, across various teams within Finance, including our outsourcing business partners.
- Ensure prompt feedback is provided to all agents during their L&D journey, using the AID (Action, Impact, Do) model
- Support the department in maintaining a level of service, which meets the Centre of Excellence (CoE) Certification requirements and is compliant with an Insanely Customer Centric Culture (ICCC)
- Support Data Protection and GDPR compliance
- To self-develop key skills and enhance your own knowledge through Learning & Development, training, and coaching

**Your Profile - Skill sets and Attributes**
- Excellent Communication Skills - Verbal / Written / Listening
- Uses appropriate interpersonal styles and methods to inspire and guide individuals toward improved goal achievement
- Strong Planning, organisational skills, and ability to use own initiative and work under pressure, prioritising workload where require
- Good timekeeping with flexibility in working hours to meet the demands of the business
- Technical knowledge, including Microsoft Office Packages: Word, Excel, PowerPoint and preferably ERP system knowledge
- Attention to detail
- Demonstrate the ability to impart knowledge and communicate complex issues clearly to others using simple terms in a polite and professional manner
- Challenges self to continuously improve standards and strive for excellence

**Education / Qualifications**

GCSE standard or equivalent (Grade 4 or above / A-C Grade) in English and Math

**Our Promise to You**
- Full support with your studies including 20% off the job activities
- An excellent pay structure
- **Annual leave **entitlement pro rata based on contract period
- Work in a rapidly-growing industry, with career development
- We will provide the company uniform
- Internal training programme
- Modern and well maintained fleet

As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

**What’s Next?**
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the seventh consecutive year).

**Privacy Notice**

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

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