Customer Service/documentation Agent

5 months ago


Colnbrook, United Kingdom Lincoln Maritime Full time

Do you have experience within the Freight Forwarding/Logistics industry ? Do you have strong Import/Export/Customs/Internal Sales experience. Could you be looking for a new challenge or the next step in your career

**Customer Service/Documentation Agent, Immediate Opening at Colnbrook SLOUGH SL3 0HJ**:
**Customer Service/Documentation agent responsibilities include**
- Speaking to the clients/customers in regards to the cargo which would have been shipped via land, air and sea freight.
- Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
- Respond to all requests for quotes _from_ internal parties within 24 hours _from_ initial receipt
- Liaising with all major. Shipping lines and Airlines for procuring the best rates for quoting the customers.
- Manage on a day-to-day basis and lead general sourcing activities by developing and demonstrating a detailed insight into relevant supply market.
- Co-lead procurement and sourcing initiatives for assigned trade lane development
- Coordinate/drive business for the company in cooperation with the salesperson owning the customer and other relevant departments
- All documentation procedures to be followed up (starting _from_ securing S/I to final handover of B/L)
- You must have excellent English Communication.



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