Customer Service Administrator
3 days ago
Working in the administration and customer service team.
Hours - 9 a.m. - 5 p.m. Monday to Friday - working two weekend days per month on a rota basis - with day off in lieu in week.
- Delivering an efficient customer service experience to our customers, providing them with timely and accurate information over the phone and in writing.
- Problem solving and proactively seeking opportunities to prevent any future customer service failures.
- Logging incidents on our system
- Liaising with suppliers, regarding a quick and efficient way to resolve the customers complaint.
The right candidate:
- We are looking for solutions-focused, customer-orientated individuals with an abundance of enthusiasm towards making our customers feel well supported.
- You ll be someone who can hold high-quality interactions with confidence and with a clear, articulate communication style, in writing and over the phone.
- You ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers success.
- You ll be proactive, enthusiastic about providing an excellent service to our customers.
- You ll be skilled in remaining patient, calm and solution-focused during challenging interactions.
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