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Customer Success Administrator

2 months ago

Crawley, United Kingdom Clearwater People Solutions Ltd Full time

Are you focused on delivering customer excellence? Looking for a new challenge within a growing company? We are supporting a company based in Horley to recruit a Customer Success Administrator on a full time permanent basis. Training will take 6 weeks which will be based onsite after this period, hybrid working will be offered. Key Responsibilities for the Customer Success Administrator: - Support to onboard to customers - Be the point of contact for customer queries on the platform - Provide training sessions to customer on how to run reports off the system - Running adhoc reports to support customers when required - Increasing customers engagement through the platform by advising best practices to customers Key Skills for the Customer Success Administrator: - Strong customer service experience both on the phone and via email - Eager to learn - Engaging personality, able to build relationships and trust easily Please apply as directed