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Customer Service Administrator

2 months ago

Crawley West Sussex, United Kingdom Pertemps Full time
Our client, a global leader in manufacturing and providing top-quality products within their field, is looking for a dedicated Customer Service Administrator to join their team in Crawley. This is an exciting opportunity to join a highly reputable company and play a key role in ensuring seamless customer service.

The Package:
  • Competitive salary up to £25,000 DOE
  • Monday to Friday, 8:30 am - 4:30 pm, & 1 in 4 Saturdays (paid overtime)
  • 20 days holiday + bank holidays, increasing each year
  • Employee discounts on products
  • Employee Assistance Programme (EAP)
  • Onsite parking

Key Responsibilities:
  • Set up and amend customer accounts on company database
  • Understand customer requirements and recommend the best products
  • Handle customer complaints and resolve issues promptly
  • Liaise with the accounts department to ensure all billing issues are resolved.
  • Process customer orders via phone, email, and online platforms
  • Maintain effective communication links between customers and overseas production teams

Qualifications & Experience:
  • Previous experience in customer service & administration (junior candidates will also be considered)
  • IT competency, particularly with databases
  • Strong communication skills and attention to detail
  • Full training provided
If you are customer-focused with a passion for delivering excellent service, we'd love to hear from you This is a fantastic opportunity to grow your career with a global industry leader.