Customer Service Administrator

3 weeks ago

West Malling, United Kingdom Commercial Services Group Full time

**Customer Service Administrator**
**£23,000 - £25,000pa (DOE)**
**Hybrid/Kings Hill, Kent**

Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for you.

Due to an increased workload, Landscape Services are looking for a Customer Service Administrator to join their hardworking team.

**In return we will offer you**
- 25 days holiday, plus bank holidays
- Never work a birthday again You receive an extra day off for it to enjoy however you wish
- Generous discount scheme, including gym and retail
- Life assurance cover
- Health cash plan initiative
- A culture of progression and development
- Plus many more perks

**Key duties**
- Responding to external and internal customer enquiries on a daily basis, capturing information accurately with exceptional customer service, along with managing multiple inboxes
- Providing sales support, contacting customers confirming their quotation requirements were met along with resolving any queries they may have
- Lead with the onboarding process for new customers, creating customer accounts and agreements. Updating and maintaining CRM and work scheduling system
- Contract support/reporting daily/weekly/monthly to meet customer requirements
- Timely and effective processing of purchase orders, ensuring accuracy of records

**What we need from you**
- Experience of working in a busy commercial environment
- Computer literate with a strong working knowledge of Microsoft Office specifically Microsoft Excel
- Previous administration experience is essential for this role
- Excellent communication skills and experienced in providing outstanding customer service
- Strong attention to detail

Part of the Commercial Services Group, for over 80 years Landscape Services has specialised in the planning, development and management of grounds maintenance and landscaping projects throughout the South East. In that time we have built a diverse portfolio of experience working with local authorities, businesses, housing associations, schools and sports facilities, national parks and private land owners, to name a few.

**About Landscape Services**

Landscape Services is a specialist provider of outdoor maintenance and management services, particularly around grounds maintenance, arboriculture, horticulture and landscaping projects. They use their 80+ years of public and private sector expertise to deliver valuable, safe and assured results for our customers, developing adaptable solutions in line with our core values, and theirs, whilst simultaneously helping to sustain our natural environment.

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

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