Customer Service Lead

1 week ago


West Malling, United Kingdom Commercial Services Group Full time

**Customer Service Lead**
**From £29,200pa**
**Hybrid/Kings Hill, Kent**

LASER Energy are looking for a dedicated individual with a customer-focused mindset to join their fast-paced team.

**In return we will offer you -**
- 25 days holiday, plus bank holidays
- Never work a birthday again You receive an extra day off for it to enjoy however you wish
- Generous discount scheme, including gym and retail.
- Life assurance cover
- Health cash plan initiative
- A culture of progression and development
- Plus many more perks

**Key duties -**
- Build and maintain solid working relationships with suppliers, working with suppliers and exploring all possible solutions to obtain the best outcome for the customer
- Work closely with the Customer Service Manager to proactively highlight and identify service improvement opportunities for each customer sector to help grow our service offering
- Understand your customer’s requirements and actively manage customer expectations whilst being proficient with the service deliverables for each of your customers in accordance with the customers SLA
- Carry out service calls and face to face meetings in line with the communication strategy for your customers
- Ensure all customers communications are logged in CRM system closely monitored through to resolution

**What we need from you -**
- Strong experience of managing, building and maintaining customer relationships at operational and strategic level
- Experience of increasing customer satisfaction and delivering against a Customer Service Level Agreement
- Confident in coaching and supporting development of team members
- Experience in recognising risks and opportunities when working with customers to retain and build a customer base
- A understanding of the Energy industry is desirable

**About LASER Energy**

This role sits within LASER, our well-established and reputable brand, which forms part of the Energy & Carbon Division. Over the years, LASER have grown considerably in an organic nature and have a solid, established customer base in excess of 200 customers. Building on that base we are embarking on a growth journey with a focus on helping our customers decarbonise their estates and operations.

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.



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