Customer Service Advisor
2 days ago
**I am working with a dynamic, fast-growing company who are market leaders in conveyancing products and services who are looking for a Customer Service Advisor to join their growing team.**
**Day to day duties of a customer service advisor**:
**As a Customer Service Specialist, you will be part of a team that is jointly responsible for ensuring that customer queries are being dealt with promptly and efficiently with KPI’s met and a strong focus on first call resolution and excellent customerservice.**
- **Providing excellent customer services.**:
- **Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process.**:
- **Implementing and coordinating orders for bespoke services such as Portfolio, maintaining communication with customers and data providers throughout.**:
- **Understanding all company products, procedures and systems.**:
- **Achieving Silver or equivalent on quality scores.**
**You will be proactive and self-motivated with excellent communication skills both verbal and written.You will also have strong emotional intelligence, be committed to progressing your own learning and development.You will also have/be**:
- **Previous experience in a customer services environment.**:
- **Competent with Excel, Word & PowerPoint.**:
- **Able to demonstrates excellent customer service and telephone skills.**:
- **Quick and accurate data entry skills.**:
- **Good organisational skills and attention to detail.**:
- **Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.**
**What’s on offer for the customer service advisor**:
- **25 days’ holiday, with optional 5 days unpaid leave per year**:
- **Happy to discuss flexible/remote/working**:
- **Cycle to Work scheme**:
- **Focus on training and career progression**:
- **Salary £22000**:
- **Flexible working/ work from home
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