Customer Service Advisor

4 days ago

North West, United Kingdom Greaves Recruitment Solutions Full time

The Company:
A provider of packaging systems, renowned for providing high quality solutions to the retail, general industry and automotive sectors. Who are looking for a Customer Service Advisor to join the team salary is negotiable depending on experience must have At least 2 years’ experience in a similar Customer Service role, preferable product led not service led.

Early finish on a Friday

Flexible working hours

Job Title:
Customer Service Advisor

Job Purpose of the Customer Service Advisor:
This is an exciting role for a dynamic customer focused individual to joining a forward-thinking expanding business with a broad range of UK and International customers all expecting the very best customer journey. Working as part of a busy team this is a pivotal role within the business managing the end-to-end order process. Working in collaboration with the Customer Account Managers and other key departments to ensure the best possible Customer Experience for both our external and internal customers.

The role is office based, with the opportunity to work from home up to 2 days per week with some time being used to ensure performance standards are maintained/improved within the shop floor area, customer/supplier visits, production trials, supplier audits and failure investigations.

Key Responsibilities of the Customer Service Advisor:
Ensuring high levels of customer service to internal and external customers by management of an end-to-end sales order process including driving performance against promised dates from internal and external sources.

Accountable for ensuring the orderbook is up to date each month and flagging any potential issues. Addressing any problems with orders proactively to ensure they are dealt with efficiently and communicated to all parties - working as the key contact for all customer related issues.

Optimise customer service performance via the analysis of customer order and sales profiles, work with other business areas to identify, implement and drive service improvements for all customers.

Management of end-to-end sales order process, including any invoice queries.

Responsibility for invoking company’s procedures.

Responsibility for the reporting of accidents and incidents.

Principle Accountability of the Customer Service Advisor:
Be a fast learner with an engaging personality demonstrating problem-solving abilities, empathy and calmness under pressure.

Highly motivated and enthusiastic with the ability to continuously improve the way they work.

Must be professional and confidential in dealing with all colleagues, internal and external contacts, and have the ability to deal with difficult situations calmly and objectively.

Able to work well unsupervised and demonstrate initiative.

Confident dealing with customers and individuals at all levels in the organisation.

Ability to change priorities and re-set deadlines to meet the changing needs of the line / department / internal/external customer.

Able to change direction quickly, meet deadlines etc. and maintain a stable performance whilst under pressure and / or opposition.

Able to prioritize own work, making choices between urgent and important and accepting responsibility for the outcomes.

Communicates clearly to the level of the audience, checking to ensure that the messages have been received and understood.

Must be self-motivated, with the ability to also boost the performance of others.

Able to train or transfer own knowledge to others.

Good interpersonal skills, with the ability to build relationships with individuals and teams.

Demonstrates the ability to make decisions where necessary taking into consideration all relevant and available information.

Task orientated individual, a completer finisher.

Skills required for the Customer Service Advisor:
Possess excellent communication skills (both written and verbal) and organisational skills.

Experience of working in a fast-paced busy environment with the ability to react to issues quickly.

Understand what best in class customer experience looks like and stives to achieve and exceed this at all times.

A good working knowledge of Microsoft Word, Excel and PowerPoint and a commitment to improve skills in these areas.

**Salary**:
Salary is negotiable depending on experience

If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking, then please contact us on a confidential basis: 0161 241 5117

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