Customer Service Administrator

1 month ago


Ashington West Sussex, United Kingdom CV-Library Full time

My client is looking for a dynamic and innovative candidate to join their rapidly growing company. They are looking for a Customer Service Administrator twho wants to grow with the company. This is an ideal opportunity to join a growing company and develop your career progression.

The Role: Customer Service Administrator

The Hours: Monday - Friday 09:00 - 17:30

Location: Ashington (Must be able to drive)

Salary: £23,000 - £24,000

Job role

* Administration of Import/Export documents and procedures

* Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.

* Administration across a range of key projects, including stock holding and distribution, courier development and other on-site projects.

* Invoice & Query checking across a range of domestic & international couriers and pallet carriers.

* Ordering of Stationery and staff supplies.

* Daily paperwork & archiving.

* Working closely and liaising with Senior Managers and other key members of staff.

* Maintaining the best possible services.

* Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.

* Ad-Hoc commercial and office administration roles as required.

* All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.

* Managing daily post & internal mail.

* Any other duties as required.

Candidate requirements:

* Experience of Import/Export and customs procedures desirable.

* GCSE Maths and English (A-C Grade of Above) or equivalent

* Basic skills in Microsoft Office

* Ability to work as part of a team

* Positive can-do attitude with a hard work ethic

* Communicate clearly, professionally and concisely.

* Organisation and timing

* Ability to work under pressure

* Customer-orientated

Benefits

In addition to the competitive base salary and uncapped bonus potential, we offer the following benefits:

* 20 days of holiday

* Company pension

* On-site parking



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