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Cloud Support Engineer

4 months ago

City of London, United Kingdom Client Full time

Cloud Support Engineer
Central London
£28,000 - £35,000 + Progression + Training

An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best customer experience is provided.


This role enables you to further develop your existing knowledge in IT and allows you to work with highly technical engineers within a team. The main responsibilities of a support engineer typically revolve around providing technical assistance to clients, resolving IT issues, and maintaining the stability and performance of their IT infrastructure. This includes responding to service tickets, answering calls, keeping the ticketing queue up to date, troubleshooting hardware and software problems, performing system upgrades and maintenance tasks, and ensuring adherence to service level agreements (SLAs).


Operating on a national scale, the company specializes in crafting innovative cloud systems for diverse businesses. Most of their clients within the UK are centred in Central London and some around the UK. Due to organic growth, they are now looking for a Cloud Support Engineer to join their highly technical skilled team.

On offer is a chance to challenge your experience and progress in a role where the company is growing rapidly. You will be having the opportunity to work abroad too with different projects that need support in the future. This will be a 5-day onsite office in their modern office located near good transport links in Central London.


The ideal candidate will have a solid understanding of IT fundamentals, proficiency in troubleshooting hardware, software, and network issues. Also have knowledge of common operating systems (such as Windows, Linux, and macOS), familiarity with virtualization technologies VMware, Veeam backup solution), and excellent communication skills. Additionally, candidates should have experience working in a customer-facing role and the ability to prioritize and manage multiple tasks effectively.

This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company would be able to fund certifications for your progression.

The person:

  • Has experience in a customer-facing position within an MSP environment.
  • Possesses technical expertise in troubleshooting hardware, software, and networking, along with proficiency in operating systems such as Windows, Linux, and MacOS. Familiar with virtualization technologies such as VMware and backup solutions like Veeam.
  • Holds certifications such as CompTIA A+ and Network+, which are advantageous.
  • Is open to working five days onsite at the company's London office.


The role:

  • Responding to service tickets, answering calls, keeping the ticketing queue up to date, troubleshooting hardware and software problems, performing system upgrades and maintenance tasks, and ensuring adherence to service level agreements (SLAs).
  • On site client visits to provide direct in-house support when needed
  • Physical assembly of new computers and IT equipment including network cabling
  • Liasing with senior team for getting assistance with tasks as required.



Reference Number: BBBH224086

To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.