Cloud Support Technician
3 weeks ago
IT Support Engineer
Salary: £36-38k + Benefits
Work Model: Hybrid (2 days in office)
Location: EC2 - London
About the Company...
We are excited to collaborate with a thriving IT Managed Services provider (MSP) located in London. This organization specializes in delivering services to growing businesses within the healthcare and health-tech sectors, focusing on small to medium-sized enterprises (SMBs/SMEs). They provide secure, scalable, and robust solutions across modern work environments, cloud services, and infrastructure, partnering with Microsoft and other leading technology vendors.
Role Overview...
The company is seeking a skilled IT Support Engineer to enhance their managed services team. In this dynamic service environment, you will be responsible for supporting End User Computing (EUC), Managed Desktop, and Microsoft cloud services. You will handle escalations from the initial support team regarding customer issues and incidents.
Technical Skills Required...
- Microsoft 365
- M365 Admin Center
- Intune
- Conditional Access
- Entra ID/AD
- Exchange, Teams, OneDrive, SharePoint
- Office 365
- Antivirus, Backup, Patching
- Azure Virtual Desktop
- Windows Server/TCP/IP, DNS, DHCP
- Voice/Data communications (preferred)
- Basic routing/Switch/Firewalls (preferred)
Experience and Skills...
- Proven technical expertise at a strong 2nd or 3rd line support level
- Capability to assist junior support engineers
- Ability to troubleshoot and resolve customer support issues independently
- Technical aptitude to support infrastructure needs
- Exceptional customer service skills with a focus on client satisfaction
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