Customer Service Team Leader

3 weeks ago

Smethwick West Midlands, United Kingdom Pertemps Full time
As a Customer Experience Team Leader, you will be responsible for overseeing the Sales Ordering processing and Credit Control activities. Your role will involve managing the sales orders process for both UK and International markets, ensuring timely and accurate processing. 

The main duties will be:
  • Lead and manage the Customer Service Team to provide a high level of service.
  •  Oversee customer inquiries, concerns, and feedback professionally, ensuring a positive customer experience.
  •  Ensure accuracy and efficiency in order processing, from initiation to fulfilment.
  •  Help engage with UK and International customers via phone, email, or chat to schedule field service bookings based on their preferences and our service availability.
  •  Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments.
  •  Prepare monthly sales forecasting reports.
  •  Oversee monthly reports to ensure compliance with VAT and International Shipping process.
  •  Lead and manage the aged debt for UK and Ireland receivables.
  •  Develop and execute plans to reduce outstanding aged debt balances.
  •  Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement.
  • Participate in regular team meetings and training sessions to enhance job performance and customer service skills throughout the team.
What We Are Looking For
  • Someone with experience in sales order processing and sales operations.
  •  Someone with excellent communication and interpersonal abilities.
  •  Ability to lead and motivate a team to achieve performance goals.
  •  Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
  •  Someone with strong organisational and multitasking skills.
  •  Ability to work well in a team environment and independently as needed.

In return we will provide full product support and training, the opportunity to progress and a full range of benefits.

  • Customer Experience Team Leader

    3 months ago

    Smethwick, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are very excited to be recruiting a Customer Experience Team Leader to work with a manufacturing company based in Smethwick. As a Customer Experience Team Leader, you will be responsible for overseeing and optimising the credit control and sales order processing activities. Your role will involve managing the sales orders process for...

  • Customer Service Team Lead

    3 months ago

    Smethwick, United Kingdom Connectment Full time

    **Job Opportunity in Smethwick**: **Customer Service Team Leader** Join our team and be a part of a dynamic and forward-thinking company located in Smethwick. We are in search of a Customer Service Team Leader who is enthusiastic about providing exceptional customer experiences and leading a vibrant team. **Key Responsibilities**: - Drive Team...

  • Order Processing Team Leader

    7 days ago

    Smethwick, West Midlands, United Kingdom Hart Recruitment Full time €31,000

    Do you have previous team leadership experience in an order processing team, working for a manufacturing company? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for an Order Processing Team Leader to join their team based in Smethwick. Salary is up to £31,000 per...

  • Customer Experience Team Leader

    6 days ago

    Smethwick, United Kingdom Hart Recruitment Full time

    About the RoleWe are seeking an experienced Customer Experience Team Leader to join our team at Hart Recruitment. As a key member of our operations team, you will be responsible for overseeing the sales order processing activities and managing a team of 5, including the credit control team.Key ResponsibilitiesOversee and optimize the sales order processing...

  • Customer Experience Team Leader

    5 days ago

    Smethwick, United Kingdom Hart Recruitment Full time

    About the RoleWe are seeking an experienced Customer Experience Team Leader to join our team at Hart Recruitment. As a key member of our operations team, you will be responsible for overseeing the sales order processing activities and managing a team of 5, including the credit control team.Key ResponsibilitiesOversee and optimize the sales order processing...

  • Sterile Services Team Leader

    3 months ago

    Smethwick, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The postholder will be a key member of the Sterile Services Team and will give direction and supervision to the Sterile Services Assistants, ensuring that the department runs efficiently and effectively on a day to day basis. The Sterile Services Team Leader will be the first point of contact for Sterile Services Staff, Services Users and the Outsourced...

  • Team Leader

    2 days ago

    Smethwick, Sandwell, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking an experienced and enthusiastic Team Leader to join our collaborative and knowledgeable team. As a Team Leader, you will oversee the day-to-day management of our supported living services and outreach services, supporting individuals to maintain their own tenancies.Key Responsibilities:Coordinate the delivery of care...

  • Team Leader

    2 days ago

    Smethwick, Sandwell, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking an experienced and enthusiastic Team Leader to join our collaborative and knowledgeable team. As a Team Leader, you will oversee the day-to-day management of our supported living services and outreach services, supporting individuals to maintain their own tenancies.Key Responsibilities:Coordinate the delivery of care...

  • Sterile Services Team Leader

    4 months ago

    Smethwick, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The Sterile Services Team Leader is an important first point of contact for all staff in relation to the Sterile Services Department. There are a number of supervisory, stock management and data control tasks associated with the role, including: Receipt and distribution of Sterile Surgical Instrumentation and the collection and dispatch of used/soiled...

  • Customer Experience Team Leader

    5 days ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Title: Customer Experience Team Leader - Export SpecialistCompany: Kerry Collins Recruitment LtdJob Type: Full-timeLocation: SmethwickJob Description:Job Summary:We are seeking an experienced Customer Experience Team Leader to join our team in Smethwick. As a key member of our export operations team, you will be responsible for overseeing and optimizing...

  • Customer Experience Team Leader

    5 days ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Title: Customer Experience Team Leader - Export SpecialistCompany: Kerry Collins Recruitment LtdJob Type: Full-timeLocation: SmethwickJob Description:Job Summary:We are seeking an experienced Customer Experience Team Leader to join our team in Smethwick. As a key member of our export operations team, you will be responsible for overseeing and optimizing...

  • Customer Experience Team Leader

    1 day ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Title: Customer Experience Team Leader - Export SpecialistCompany: Kerry Collins Recruitment LtdJob Type: Full-timeLocation: SmethwickJob Description:Job Summary:We are seeking an experienced Customer Experience Team Leader to join our team in Smethwick. As a key member of our export operations team, you will be responsible for overseeing and optimizing...

  • Customer Experience Team Leader

    1 day ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Title: Customer Experience Team Leader - Export SpecialistCompany: Kerry Collins Recruitment LtdJob Type: Full-timeLocation: SmethwickJob Description:Job Summary:We are seeking an experienced Customer Experience Team Leader to join our team in Smethwick. As a key member of our export operations team, you will be responsible for overseeing and optimizing...

  • Customer Experience Team Leader

    7 days ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Summary:Kerry Collins Recruitment Ltd is seeking a highly skilled and experienced Customer Experience Team Leader to join their team. As a key member of the organization, you will be responsible for overseeing and optimizing the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both...

  • Kfc Team Leader

    3 months ago

    Smethwick, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Smethwick, B66 4PH **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Leader

    3 months ago

    Smethwick, United Kingdom Creative Support Full time

    Creative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism. The successful applicant will be joining a collaborative and knowledgeable team, to support the service manager across a number of supported living services and outreach services. You will oversee the day...

  • Order Processing Team Leader

    1 week ago

    Smethwick, United Kingdom Hart Recruitment Full time

    Do you have previous team leadership experience in an order processing team, working for a manufacturing company? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for an Order Processing Team Leader to join their team based in Smethwick. Salary is up to £31,000 per...

  • Manufacturing Team Lead

    7 days ago

    Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

    Job Summary:Kerry Collins Recruitment Ltd is seeking a highly skilled and experienced Customer Experience Team Leader to join their team. As a key member of the organization, you will be responsible for overseeing and optimizing the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both...

  • Team Leader

    3 months ago

    West Midlands, United Kingdom SEVERN TRENT Full time

    Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We welcome people from all...

  • Team Leader

    3 months ago

    Smethwick, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Bearwood **Contracted hours**:20 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...