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Implementation Consultant

4 months ago

London, United Kingdom Wolters Kluwer N.V. Full time

Implementation Consultant ( French speaking ) page is loaded Implementation Consultant ( French speaking ) Apply locations GBR - London, Canada Square time type Full time posted on Posted Yesterday job requisition id R0041950

In this position you will work exclusively implementing and supporting TeamMate solutions, which is part of the ESG division of the global Wolters Kluwer group. As such, you will be working as a Senior Professional Services Consultant for the market leader in audit management systems – which has set the industry standard for audit management systems across 120 countries and 3,000 organisations around the world.

This role is focused on delivering TeamMate consulting, configuration, and training services primarily for clients based in francophone regions, however there will be opportunities to travel widely across the EMEA region and beyond.

Whether remote or office based, you will be supported by and work closely with a European team of professional services consultants implementing TeamMate for organisations across all industry sectors.

Responsibilities:

  • Conducting business analysis and information gathering sessions to understand the customer's requirements.

  • Working with the customer’s implementation team to configure TeamMate software, ensuring it is aligned with the customers' business process and meets their requirements.

  • Training the customers’ end-users on software functionality prior to go- live.

  • Providing ad-hoc customer support.

  • Working as the key interface between development, product management teams and customers.

Key Skills:

  • Experience implementing a B2B configurable software is preferred.

  • Good communication (both written & oral) in French and English

  • Ability to work autonomously and independently.

  • Strong customer service skills, a good listener, ability to effectively manage customer expectations, comfortable engaging with customers both virtually and face to face.

  • Tenacious individual who enjoys working with people from different backgrounds and nationalities.

  • Excellent organisational and communication skills, both written and verbal.

  • Willing to travel when customers prefer onsite delivery of services.

  • Flexibility in terms of accommodating customer engagements which may change at the last minute.

  • Outstanding presentation skills demonstrating flair and enthusiasm.

  • Internal audit, external audit, risk, accountancy, data analytics or compliance experience would be an advantage however not essential - as Wolters Kluwer provides a structured training program as part of the on-boarding training for new consultant

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Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.


Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. 

Equal Opportunity Employer

Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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