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Implementation Consultant

2 months ago

London, Greater London, United Kingdom NEC Software Solutions Full time

About the Role

We are seeking a highly skilled Implementation Consultant to join our team at NEC Software Solutions. As a key member of our consultancy team, you will be responsible for providing high-quality implementation consultancy and training for our customers within the Government sector.

Key Responsibilities

  • Provide consultancy and training on NEC Products and Service Implementations in your area of expertise.
  • Provide consultancy and training for existing NEC customers.
  • Deliver consultancy/training on-site and via Webinar/Screen share facilities.
  • Carry out presentations/demonstrations for delegates depending on facilities available, as and when required.
  • Contribute to the development of new consultancy offerings for newly developed software/services.
  • Make recommendations relating to the best use of NEC software in line with the client's business needs.
  • Ensure all consultancy and training is delivered effectively and achieve positive customer feedback.
  • Ensure customer satisfaction with the products/and services feeding back any issues to the consultancy group and other internal stakeholders.
  • Maximise billable utilisation.
  • Assist with product development, including attending user groups and creating user guides.
  • Develop customer and internal training courses and maintain product manuals.
  • Deliver quality seminars to large customer groups.
  • Progress and update knowledge of relevant legislation and NEC products and services.
  • Extend your own and other consultancy team members' capacity to deliver consultancy through internal training and mentoring.
  • Provide the flexibility to support management decisions as and when workloads and priorities require that you work for periods in related areas such as product management, business analysis, testing or support within the NPS business.

Requirements

  • Experience in using/writing SQL.
  • Experience in receiving and manipulating data to feed back into a database system.
  • Excellent communication skills, both written and verbal.
  • Working knowledge of project methodologies.
  • Experience working with customers and/or external agencies.
  • Ability to problem solve and multi-task in demanding circumstances.
  • Ability to work on your own or part of a team and on multiple projects in parallel.
  • UK Driving license and willing to work away from home as required.

Desirable Skills

  • Experience of creating, configuring, and implementing NEC Revenues and Benefits system modules.
  • Expertise and extensive up to date knowledge in one or more of the following business areas, NEC products or Services:
  • Revenues (Council Tax and/or Non-Domestic Rates)
  • Benefits (CTR and/or HB)
  • Working Knowledge of ORACLE SQL and/or PL/SQL.
  • Experience in using UNIX systems.

About Us

We are NEC Software Solutions, a leading provider of software solutions to the public sector. Our software helps governments, hospitals, police forces, housing providers, local authorities, and more to deliver better services to their citizens. We are committed to making a positive impact on society and are looking for talented individuals to join our team.