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Director, Customer Account Manager
2 months ago
We have an exciting opportunity for an Account Director to join our fast-growing client.
Our client is well known for retaining their employees, due to the culture and career progression opportunities.
Hybrid working is in play with visits to their office in Reigate required, it is also essential for the successful Account Director to own a vehicle as there will be some travel to meet clients in the South of England.
Account Director - Role Profile:
Our client is on an exciting growth trajectory within the Education sector, supporting the holistic technology needs of a growing number of large secondary schools and Multi-Academy Trusts. Our services within Education fall under the umbrella of Managed ICT Services, delivering tangible digital transformation in the classroom through harnessing the latest Cloud technologies, network infrastructure, and a suite of education-focused hardware and software solutions.
We are looking for an experienced Key Account Director to join our fast-paced commercial department, capable of nurturing our key strategic customer relationships within education. The role involves liaising closely with senior stakeholders to spearhead strategic development initiatives that deliver tangible and sustainable ICT impact for schools and trusts, while maximising our client’s wallet share across a broad range of solutions within the education space.
Additionally, they will possess a strong aptitude for building and maintaining positive customer relationships. We are seeking an individual with excellent planning and leadership capabilities, able to coordinate and oversee Account Managers and Account Executives, with a strategic, customer-centric approach to delivery.
Account Director - Day-To-Day Responsibilities:
* Client Relationship Management: Strategic Planning: Develop and implement strategic account plans to achieve client satisfaction and business growth objectives. Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing key accounts.
* Contract Negotiation: Lead contract negotiations and close agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
* Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
* Performance Monitoring: Track and report on key account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
* Budget Management: Manage account budgets, ensuring that financial targets are met and resources are allocated effectively to support client needs.
* Project Oversight: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold and delivered with a focus on ‘right first time’.
Account Director - Personal Attributes:
* Leadership and Influence: The ability to lead and inspire both internal teams and clients, driving projects forward and ensuring alignment with strategic goals.
* Adaptability and Flexibility: The capacity to adapt to changing circumstances and client needs, and to remain flexible in the face of new challenges and opportunities.
* Strategic Thinking: The ability to think long-term and strategically, understanding the broader context of the education sector and how to position the company’s services effectively.
* Relationship-Building: Strong interpersonal skills to build and maintain positive relationships with key clients, fostering trust and loyalty.
* A meticulous approach to managing accounts, ensuring that all aspects of service delivery meet the highest standards.
* Account Director - Experience:
* Experience: At least 5 years of progressive leadership experience in account management, business development, or a related role, within the education or IT sector
