Key Account Director

2 days ago

england, United Kingdom Boku Full time

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. As Key Account Director, you are directly accountable for the satisfaction of portfolio merchants, delivering the set revenue targets, as well as the development and execution of top accounts opportunity plans.


ROLES & RESPONSIBILITIES:


  • Serve as the primary point of contact for merchants including handling day-to-day inquiries and issue resolution.
  • Monitor performance metrics, identify optimization opportunities, and direct cross-functional task forces to ensure Boku provides the best in-life experience to our most valued merchants.
  • Accountable for the preparation and execution of Quarterly Business Reviews(QBRs) as well as the delivery of action items.
  • Accountable for an up-to-date database of merchants and relevant project documentation for business continuity.
  • Develop and maintain strong relationships with portfolio Merchants
  • Become 'problem solver’ for partners in any matters related to Local Payments, Settlement, Payment Marketing, and Customer Success.


QUALIFICATIONS:


  • Bachelor’s degree or higher in Business Administration, Economics, or related fields.
  • At least 7 years of prior experience in account management, business development, or sales, with demonstrated success in end-to-end delivery from lead generation to achieving or exceeding revenue targets.
  • You are a self-starter with great attention to detail. You strongly believe customer first.
  • Excellent with time management, prioritization, and delivery under pressure in fast-paced environments.
  • Experience of external and internal stakeholder management across departments multiple time zones.
  • Experience with payments, mobile, e-commerce, website development and digital technologies is strongly preferred.


TRAITS:


  • You are used to working in cross-functional teams, with an ability to deliver commercially successful products and services that impress customers.
  • You are able to decipher and understand what customers require, when the customers may not fully understand their own needs.
  • You possess good judgement and make effective decisions at the appropriate speed.
  • You thrive in a dynamic and fast-moving startup environment.
  • You work well with ambiguity and respond flexibly to change.
  • You are a strong and innovative leader who prioritizes well and communicates effectively.
  • You are able to manage without relying on authority, and convince colleagues and partners of your plan through its merits.
  • You are able to empower and support cross-functional decision-making at the periphery, yet retaining ownership for your own delivery.
  • You have strong analytical and quantitative skills with the ability to infer data insights, and not just regurgitating it.
  • You are comfortable getting your hands dirty in day-to-day tasks to get things done. No task is beneath you.


WHY JOIN US?


  • Impact: Play a pivotal role in shaping the future of our business and making a tangible impact on our business and customers.
  • Growth: Be part of a fast-growing global company where you can grow your skills and career alongside the business.
  • Culture: Join a collaborative, innovative, and inclusive culture that values every team member's contribution and fosters professional development.
  • Benefits: Enjoy competitive compensation, comprehensive benefits, and flexible working arrangements

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