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Accreditation & Quality Manager

4 months ago

London, United Kingdom Whittington Hospital NHS Trust Full time

As the Quality Manager for the Wood Green Community Diagnostic Centre (WG CDC) the post holder will be responsible for monitoring adherence to the several quality standards that apply to the safe and efficient operation of the CDC services. This particular CDC is going through the UKAS accreditation process and require a high-calibre professional to support the operational manager and clinical leads in compiling the full evidence of high-quality standard of provided services.

The post holder will work closely with service operational and clinical leads to measure the departments performance against the Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards . Establishing a programme for continued improvement and ensuring the delivery of key performance standards are the key components of this job.

The post holder will be responsible for setting up and managing the Quality Management Framework and System. Writing and modifying SOPs for global aspects of the facility and supporting the modality leads in the creation and maintenance of their individual SOPs is part of the core duties.The post holder will support the management team in managing performance through presentation and analysis of the quality performance data. The post holder will provide quality data to relevant internal and external meetings and will co-chair the Quality and Governance team meetings with the relevant leads.

Main duties of the job

Main duties and responsibilities

To lead the UKAS and Regulatory assessment and audit processes

To ensure that the Quality Management System is implemented and maintained

Develop and ensure a sign off for the local SOPs and policies and to ensure their compliance with the relevant regulations (e.g. infectious control, health and safety, manual handling)

To report to the operational and clinical leads on the functioning and effectiveness of the Quality Management System

Responsible for production of the Quality Manual for the services in order to support the accreditation process

To ensure that the quality management system functions correctly by developing, managing and maintaining regular quality meetings

Will be designing and delivering presentations to a wide variety of delegates, up to and including NCL and board level on highly complex issues:

Recognise data quality problems and bring them to the attention of senior staff

Develop and implement a programme of non-clinical audits in liaison with clinical teams

Encourages leadership and staff commitment to complete a full audit schedule

Collects and controls information from audit findings from internal and external quality assessment and reviews regularly with the Senior Team

About us

Whittington Mission, Vision and Goals

We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients. Our mission Helping local people live longer, healthier lives. Our vision Provide safe, personal, co-ordinated care for the community we serve.

Our goals We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.

  • To secure the best possible health and wellbeing for all our community
  • To integrate and coordinate care in person-centred teams
  • To deliver consistent, high quality, safe services
  • To support our patients and users in being active partners in their care
  • To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
  • To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population

Whittington Values

Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.

Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.

Job description

Job responsibilities

The postholder will work closely with service operational and clinical leads to measure the departments performance against the Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards . Establishing a programme for continued improvement and ensuring the delivery of key performance standards are the key components of this job.

Please see JD for detail.

Person Specification

Education / Qualifications

Essential


  • Qualification in Management, Quality Management, Project Management or equivalent

Desirable


  • Masters degree or equivalent
  • DCR or BSc in Diagnostic Radiography or equivalent
  • HCPC registration

Skills & Abilities

Essential


  • Excellent verbal and written communication skills across levels within the organisation as well as interfaces with clients and Regulatory and Accreditation bodies
  • Excellent decision making, planning and execution abilities in a fast-paced environment
  • Strong influencing abilities
  • Ability to work on own initiative and as part of a team
  • Demonstrate investigative and analytical skills
  • Ability to motivate others
  • Ability to organise and manage own workload and meet deadlines

Knowledge & Experience

Essential


  • Health and safety Legislation and knowledge of Quality assurance and requirements of Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards
  • Good understanding of the principles and practice of Quality Management
  • Experience of external accreditation inspections
  • Ability to develop and write policies and procedures (e.g. Standard Operating Procedures)
  • Full understanding of audit processes
  • Ability to deal with nonconformities and plan follow up actions
  • Ability to design, analyse and follow up on user satisfaction surveys
  • Able to explain and implement new policies and procedures

Desirable


  • Experience of setting up and managing the Q-pulse Quality Management Framework and System
  • Knowledge of risk management and clinical governance issues
  • Project management experience

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Wood Green Community Diagnostic Centre

Unit 51-53, The Mall, 159 High Road

London

N22 6YQ

Any attachments will be accessible after you click to apply.

220-WHT-2220 #J-18808-Ljbffr