Visitor Service Manager

Found in: Jooble UK C2 - 2 weeks ago

Windsor Berkshire, United Kingdom The Royal Household Full time

It's developing future ambassadors for a world renowned collection. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes a management career with Royal Collection Trust exceptional.

From customer care and guided tours, to access and security, you'll make sure our guests always receive outstanding service. It's a large and diverse team, and alongside driving people's performance, you'll make sure we're also focused on their ongoing development, helping them to reach their full potential.

We continually review and look to move forwards in the way we work, and your expertise will help develop our future strategy. To coach and develop the Assistant Visitor Services Managers in their management of direct reports and the delivery of an exceptional visitor experience in line with the Visitor Experience Strategy. Ensure that the visitor routes are presented to visitors in accordance with the Visitor Services Quality Standards and in keeping with the Royal Collection brand guidelines at all times. To represent Visitor Services at project teams and meetings as required to support the development and implementation of any projects which impact upon the visitor experience. There will be some travel involved from Windsor to London.

Key Qualifications and Responsibilities:

  • Strong leadership skills and people management skills with the ability to encourage and develop team and can work effectively as part of a team.
  • Substantial experience of people management functions, including recruitment, learning and development, performance and absence management.
  • Experience of managing operations and delivering the highest standard of customer/visitor service.
  • A genuine desire to work with the public and a passion for delivering excellent customer care.
  • Organised with the ability to work effectively under pressure in a busy environment, to multi task and to manage a varied workload crossing short and long term deadlines.
  • Have excellent administration and IT skills, with a working knowledge of MS Office.
  • Be reliable and flexible in approach.

That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Benefits Include:

  • 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
  • Excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish).
  • Complimentary lunch on-site to keep you fuelled throughout the day.
  • A range of leave options to support your life priorities, such as parental pay and leave and volunteering days.
  • Benefits to support your physical and mental wellbeing.
  • 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations.
  • Many more exclusive employee discounts.

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