Guest Services Representative
3 weeks ago
At Caesars Windsor, it is our mission to create the extraordinary
One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don’t perform magic, we create it with excellence At the core of our mission and vision are three powerful values that set the tone for everything we do. Those values are: Blaze the Trail, All in one Service and Together We Win.
Job SummaryGuest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service from time of booking a reservation, to check in and throughout guest stay.
Roles and Responsibilities- Prompt and accurate service for guests checking in and out of hotel.
- Confirm all events for property for players.
- Handling of guests issues as they present themselves.
- Proper handling of special requests and VIPS.
- Upgrade room type based on ADT, availability and special occasion.
- Accurate handling of cash, credit card, photo ID and any other method used to settle guest accounts.
- Knowledge of property management systems currently in use, GSW, LMS, ACT, PBX Directory and EMS, Saflok, Sonifie Solutions (Lodgenet), FCS, Hotsos.
- Process all sick calls that are made on the Employee sick call line.
- Process wake up calls for guests.
- Process all in house guest requests.
- Knowledgeable of room types and amenities for upsell of all property and room amenities as required.
- Respond to general inquiries.
- Ability to access account information for TR members and information about property events.
- Reserving of all rooms, show tickets, Nero’s dining Reservations and Player & Marketing Events for both players and non-players.
- Complete all group work as assigned for Hotel Sales.
- Telemarketing of players who are non-responders or waitlisted for special events for Marketing Department.
- Process Motorcoach group keys, key wallets in preparation for their arrival.
- Field all Company-wide calls both Operator and Reservations related.
- Complete daily reports as assigned by management.
- Complete any other duties assigned by management.
- Adhering to Brand and Departmental standards.
- Quality assurance through Signature Canada.
- Grade 12 (or equivalent) plus 6 months Reservations, Front desk or Total Rewards experience; or Degree/Diploma in Hotel/Hospitality Management or Tourism/Travel.
- Valid Smart Serve Certification required.
- Alphanumeric data entry skills: minimum 6000 keystrokes per hour, or 5000 keystrokes per hour with 80% accuracy (will be tested).
- Ability to communicate effectively, both verbally and in writing.
- Ability to work all shifts.
- Occasional light lifting.
- Ability to stand for extended periods of time.
To view or apply directly to any available positions at Caesars Windsor, please visit careers.caesarswindsor.com .
Applicants must be at least 19 years of age to work for Caesars Windsor.
Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.
Job Types: Part-time, Permanent
Schedule: 8 hour shift
Application question(s): Do you have a diploma in Travel & Tourism and/or Hospitality?
Experience: Front desk: 1 year (preferred)
Work Location: In person
#J-18808-Ljbffr-
Guest Relations Manager
1 day ago
Windsor, Berkshire, United Kingdom Arora Group Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Guest Relations Manager Competitive plus great benefits We treat our people like family and our guests like royalty! Fairmont Windsor Park are looking for a Guest Relations Manager who is devoted to turning moments into memories for our guests. The...
-
Senior Guest Relations Manager
9 minutes ago
Windsor, Berkshire, United Kingdom Arora Group Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior Guest Relations Manager Shift Patterns - Varied (Fully Flexible) Reporting to - Front of House Manager We treat our people like family and our guests like royalty! Fairmont Windsor Park are looking for a Senior Guest Relations Manager devoted to...
-
Guest Relations Manager
2 weeks ago
Windsor, Berkshire, United Kingdom Arora Group Full timeThe successful Guest Relations Manager applicant will deliver a consistently high standard and memorable guest service across the front of house and communal areas within the hotel. The individual will also continuously go out of their way to ensure the satisfaction of guests is met, whilst overlooking the customer service standards across the lobby and...
-
Guest Relations Executive
2 days ago
Windsor, United Kingdom Fairmont Windsor Park Full timeGuest Relations Executive - Egham, Surrey Located in a beautiful country setting with over 200 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities. Guest Relations Executive Competitive plus great...
-
Room Service Attendant
3 days ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeWe're looking for an experienced Room Attendant to come and join our busy housekeeping team. Our Housekeeping team are key to ensuring that our guests have a comfortable & enjoyable stay with us. As our Room Attendant you'll be providing our guests with a high standard of accommodation, comfort ensuring maximum guest satisfaction, meaning they will want to...
-
Customer Service Representative
1 day ago
Windsor, Berkshire, United Kingdom American Income Life Ao - Jesse Wong Full timeWe’re looking for talented individuals like you to join our team as our Customer Service Representative. About Us: At our company, we are dedicated to empowering our clients and exceeding their expectations. We’re committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled value to...
-
Bottle Service
2 days ago
Windsor, Berkshire, United Kingdom 29 Park Nightclub Full timeThe Bottle Service Server / Assistant The Bottle Service Server / Assistant is responsible for providing guests with a memorable bottle service experience, serving drinks, seating guests, upselling bottles, bringing in clients, guest retention, promoting the venue via social media, and booking tables on a monthly basis. Essential Functions: Recommending...
-
Guest Service Supervisor
1 week ago
Windsor, Berkshire, United Kingdom Gateway Hospitality Recruitment Full timeFood and Beverage Supervisor Our client based in Windsor is recruiting a Food and Beverage Supervisor for their busy 4 Hotel. You will already be working as a Food and Beverage Supervisor in a large hotel and looking for the next step in your career. Salary £27k + Service Charge Birthday off Employee Discounts Wellbeing programme ...
-
Guest Service Supervisor
1 month ago
Windsor, Berkshire, United Kingdom Gateway Hospitality Recruitment Full timeFood and Beverage Supervisor Our client based in Windsor is recruiting a Food and Beverage Supervisor for their busy 4* Hotel. You will already be working as a Food and Beverage Supervisor in a large hotel and looking for the next step in your career. Salary £27k + Service Charge Birthday off Employee Discounts Wellbeing programme Working in all areas...
-
Guest Service Supervisor
1 month ago
Windsor, Berkshire, United Kingdom Gateway Hospitality Recruitment Full timeFood and Beverage Supervisor Our client based in Windsor is recruiting a Food and Beverage Supervisor for their busy 4* Hotel. You will already be working as a Food and Beverage Supervisor in a large hotel and looking for the next step in your career. Salary £27k + Service Charge Birthday off Employee Discounts Wellbeing programme Working in all areas...
-
Service Support Representative
3 weeks ago
Windsor, Berkshire, United Kingdom National Service Solutions Full timeLooking for a part-time position with no weekends? We supply a big box home improvement store with over 600 different products. VEHICLE REQUIRED – TRAVEL TO VARIOUS STORES Part-time casual weekdays only (Tuesday & Wednesday) Phone allowance $15 per month Reliability and Flexible working hours/schedule Job Type: Part-time Casual, Permanent 50 per...
-
Representatives - Sales Agents
2 weeks ago
Windsor, Berkshire, United Kingdom Kognitive Sales Solutions Full timeKognitive Sales Solutions Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President’s Choice Financial Products on behalf of one of the most trusted and iconic Canadian brands....
-
Field Sales Representative
2 weeks ago
Windsor, Berkshire, United Kingdom Kognitive Marketing Full timeKognitive Sales Solutions - Financial Sales Representative Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the...
-
Field Marketing Representative
2 weeks ago
Windsor, Berkshire, United Kingdom Kognitive Sales Solutions Full timeKognitive Sales Solutions Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President’s Choice Financial Products on behalf of one of the most trusted and iconic Canadian brands....
-
F&B Supervisor
2 days ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeAn exciting opportunity for an experienced Food and Beverage Supervisor to join our friendly team and take responsibility for the running of the Food and Beverage department when on shift. Food and Beverage is at the heart of our hotel and we are now seeking a well presented, experienced and enthusiastic Food & Beverage Supervisor to join the team to work in...
-
F&B Supervisor
1 day ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeAn exciting opportunity for an experienced Food and Beverage Supervisor to join our friendly team and take responsibility for the running of the Food and Beverage department when on shift. Food and Beverage is at the heart of our hotel and we are now seeking a well presented, experienced and enthusiastic Food & Beverage Supervisor to join the team to work in...
-
Field Sales Representative
2 weeks ago
Windsor, Berkshire, United Kingdom Kognitive Marketing Full timeKognitive Sales Solutions - Financial Sales Representative Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the...
-
Chef de Partie
1 month ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeWe have an excellent opportunity for an experiend CDP to come and join our small brigade of chefs producing quality fresh foods for our Restaurant, Bars, Room Service and Meeting & Events areas. Our Kitchen is at the heart of our Food & Beverage department providing food for our guests in our Restaurant, Lounge Bar and Meetings & Events department, catering...
-
Chef de Partie
1 month ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeWe have an excellent opportunity for an experiend CDP to come and join our small brigade of chefs producing quality fresh foods for our Restaurant, Bars, Room Service and Meeting & Events areas. Our Kitchen is at the heart of our Food & Beverage department providing food for our guests in our Restaurant, Lounge Bar and Meetings & Events department, catering...
-
Hotel Duty Manager
1 month ago
Windsor, Berkshire, United Kingdom The Sir Christopher Wren Hotel Full timeAre you looking for an exciting role where no two days are the same? Our role of Duty Manager will fit a proactive individual with excellent problem solving skills and previous experience of working in all hotel departments. You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts...