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Product Coordinator, Escorted Tours
2 months ago
The Product Coordinator reports to the Director of Product and Sales and is responsible for arranging contracted ground and ship services in relation to our worldwide portfolio of escorted small group tours and golf cruises. The ideal candidate should thrive in both independent work and collaborative meetings, combining logistical management skills with a passion for crafting unique global travel experiences
Request and confirm bookings for hotels, golf courses, ground transportation, guides, and other ancillary services as may be required from time to time. This will involve communication with ground suppliers (e.g. golf courses and hotels) and trusted Destination Management Companies (DMCs) through whom certain services are contracted
Establish the optimum final arrangements and required timings for ground transportation and golf arrangements, subject to finalised ship or flight timings
Create and maintain our tour planning grids following standard company template
Follow up with ground suppliers and DMCs to ensure our strong relationships and very high-quality standards are maintained
Provide feedback to our cruise & tour development team on your views of the respective strengths of each supplier partner and DMC in delivering an outstanding guest experience
Minimum 3 years experience in office-based organizational and/or administrative work
Strong advantage to candidates with background in travel, hospitality or events management
Knowledge of and/or interest in the game of golf considered a plus but not required
Ability to work on multiple projects, trips, decisions concurrently, meet deadlines, respect budgets, and prioritize
Commitment to technology, quality data entry, and dedicated on-going learner
Intermediate to Advanced in Microsoft Office (including Outlook, Word and Excel) as well as familiarity working with databases
An efficient time manager who can multi-task with involvement in multiple projects at the same time
Given the nature of travel, occasionally matters out of our control will require quick and committed decisions to ensure optimum alternative arrangements are secured, and the best possible guest experience is achieved
Compensation & Benefits
~ Competitive salary paid. 28 days holiday / vacation entitlement, inclusive of UK public holidays
~ Preference for candidates which can commit to a full-time office-based role in Helensburgh, Scotland. However, open to considering flexible working arrangement requests for the right candidate
All candidates must be comfortable with hybrid work environment
International travel may be required from time to time, including the opportunity to host a limited number of tours per year subject to interest level
