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Change Management Business Change Manager
3 months ago
The Change Impacts Manager will be responsible for assessing, capturing & articulating the impacts that changes have on business & end-user multi-functional communities. These impacts will be assessed across multiple dimensions (process, system, data, behaviour) & lay the foundation for Communications & Engagement and Training mitigation activities.
The Change Impacts Manager will be capturing the change impacts at a global level and providing a clear understanding of what is changing for the client and how these changes can be mitigated e.g. through communications, training. The role will work with Regional Change Managers to ensure change impacts are regionalized / localised to provide more targeted change mitigation plans to land successfully & manage transition at the market level. This will require the role to hold regular briefings with Regional Change Managers, provide a global context on the changes, be able to create a big-picture view for the Regional Change Managers, help set the framework / approach to operate within and direct the Regional Change Managers through ambiguous situations. The Change Impacts Manager will coach / mentor functional subject matter experts who are also involved in change impacts capture.
Working with external partners, understand and execute the framework and methodology to manage Change Impact and mitigation capture.
Work with Functional teams to identify and articulate the impact to end users and stakeholders to drive detailed Change Impacts Assessments.
In preparation for business readiness, convert identified change impacts into a workable global Change Action & Mitigation Plan, collaborating with third-party service provider to create appropriate content e.g. personas, change journeys, etc. Deliver global change mitigations and track delivery as required.
Support change activities to ensure end users are correctly mapped to user groups enabling targeted training and communications.
Engage with programme and business stakeholders, regionally and locally, in sharing and gaining feedback on Change Management plans, activities and goals.
Support the design and delivery of a structured and sequenced engagement and knowledge transfer plan for Change Network members to understand the changes driven. Work with vendor partners and change teams to identify Change Network capability needs and support the build and / or execution of a plan to upskill, train and build confidence.
Support the Change Network in translating global change impacts into local Change Impact Mitigation activities; equip Change Networks to own the changes and successfully make the transition to new ways of working as well as acting as their trusted escalation route.
If required, support the development of the reporting framework and provide effective reporting on Change Management activities, covering but not limited to progress reporting, Change Impacts Mitigation glide-path reporting, and risks & issues management, operating to governance standards.
Drive understanding of identified changes and their impacts across the wider Global Change team with the goal of ensuring an integrated approach to business stakeholders e.g. consistent messaging, tone, aligned training, etc. Build knowledge of the programme to anticipate and share opportunities and risks relating to the holistic change agenda.
Support the Change Leads in performing various activities in support of the programme.
Skills: Significant experience of either / both 'business as usual' Finance roles or in technology enabled Finance / Data transformations in complex, global, matrix organisations.
5+ years' experience in Change Management with excellent skills in change impacts analysis and management of mitigations. Strong knowledge of Change Management best practices and ability to work successfully with various management levels.
Track record of working with or managing third-party providers to steer, input and collaborate to achieve project goals as one team.
Experience in delivering outcomes through a global Change network and/or supporting regionally and local teams.
Strong verbal, written and presentation communication skills and ability effectively convey business impacts to various audience groups to achieve alignment on change impact mitigation actions.
Flexibility to adjust to changing priorities and creating clarity through ambiguity.
Ability to deliver high-quality, clear communications in compressed timelines.
Strong experience of working in Agile methodology including roles, ceremonies, tools, terminology.
Proficient in using a variety of tools to develop plans and communications content (Word, PowerPoint, Excel, Yammer, Teams, etc.)
Title: Sales Director EMEALocation: London & international travelIndustry: IT & Data solutionsSalary: Up to £120,00 p/a + 40% OTEContact: Stephan.Haviland@Fors ...
Perm Job Alert Title: Head of Marketing Industry: RetailLocation: London (5 Days in office) Salary: Up to £85,000 + Bonus & Benefits ...
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