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Data Lead for Performance

3 months ago

London, United Kingdom Marks and Spencer Full time

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Deliver all line management activities in line with company process and policy
Maintain a safe and legal store environment
Ability to lead a team to deliver excellent customer service and KPI's across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
Ability to build and maintain relationships with key stakeholders across the store and region
Successfully embeds change for lasting commercial impact and results
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Store Leadership