Executive business Administrator

Found in: Jooble UK C2 - 2 weeks ago


United Kingdom Mo Full time

About Mo Our mission At Mo is to bring people together and help them thrive at work.

You can find Mo in forward-thinking, people-focussed companies like Sage, OVO Energy, William Hill, and in the hands of leaders behind the desk at a Mercure or Holiday Inn hotel across the country.

We’re a well-funded, early-stage business with big dreams and we’re committed to making the world of work a better place. Because of what we do, we care deeply about our people and strive to build a company culture where everyone feels valued.

We offer flexible working hours, continued development support and competitive compensation. We are a remote-first company and help our people to work in a way that suits them best. 

We like to get together in person every year and also have remote socials every quarter - in the past we’ve done Easter egg decoration, water colour painting and embroidery

We’re looking for a collaborative and highly organised Customer Operations Executive to join our Customer Success team. By supporting our Customer Success Managers, and working closely with our Product and Engineering teams, you'll play a critical role in ensuring our users and customers are getting the most value from the Mo product.

Support our customers and users throughout their journey with Mo, using chat support, email, video calls, and training webinars
Actively support various customer operations to deliver an exceptional customer and user experience
Manage customer data uploads and edits, maintaining data integrity and accuracy

1-2 years of experience in a customer support or operations role 
~ Experience using (or the ability to quickly learn) customer service and bug tracking tools 
~ You can analyse and turn data into reports and actionable insights to help identify trends and opportunities for improvement 
~ You’ll have strong organisational and project management skills with the ability to set and prioritise goals
~ Flexible Work Environment - everyone does their best work in different environments. We operate as a flexible team and will support you in creating a schedule and environment that works for you
Salary + Stock Options - we offer a highly competitive salary and options in line with top tier technology companies
Benefits - we have numerous benefits, including generous parental leave and a monthly contribution to a fitness activity of your choice

Our commitment to diversity and inclusion: We deeply value creating a team with different perspectives, educational backgrounds, life experiences and we prioritise diversity within our team.



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