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Service Coordinator Service Coordinator
4 months ago
A full time, 12 Month FTC opening has arisen for a Punctual and reliable Helpdesk Team Leader to work in one of the UK’s leading private healthcare organisations assist and support multi-disciplinary teams within the Laboratory Services Department, scientific and support staff, suppliers, and other colleagues for the organisation. This role is 40 Hours a week, 9-5.30p.m.
Ensuring all queries from Laboratories or Lab Services teams are tracked and prioritised
Promptly responding to customer queries via email and telephone
To provide overall assistance to the teams as a central helpdesk by answering phone calls and emails
Using internal ticketing software to assign jobs to the relevant asset administrator or in-house engineer as needed
Immediately escalating serious complaints or issues that you are not equipped to deal with
Uploading documents to the Quality Management system used by the business to support the asset management team
To provide day-to-day management and oversight of helpdesk activities by delegating the above duties, where required.
Supporting other teams– from time to time there may be a need to support other team within other departments or network of laboratories
GP Supplies – where this is managed locally to assist in the order management and distribution of supplies
This role is it so start asap and is 12 months FTC.
Strong Customer Service experience
Basic Keyboard skills and familiarity with Microsoft Office Suite.
If this sounds like your next project and would like to learn more about this role and my client, please apply now.
