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Service Coordinator
2 months ago
{"h1": "Service Coordinator Role", "p": "At Dawsongroup, we are seeking a highly organized and customer-focused Service Coordinator to support our Office Manager in ensuring all duties are completed accurately and within set timeframes. This role plays a key part in providing a superior level of customer service and will have a pivotal role in the business\u2019s continual improvement.", "ul": [{"li": "Act as a first point of contact for customers, allocating jobs to engineers and providing authorisation numbers."}, {"li": "Update work carried out, identifying warranty or customer recharge items, and distinguishing jobs requiring future attendance."}, {"li": "Ensure customers are kept up to date and informed at all times, and handle complaints effectively."}, {"li": "Coordinate parts deliveries to engineers and arrange for collection of unused parts."}, {"li": "Perform regular audits on filing systems to ensure rental documentation is complete and customers\u2019 insurance documentation is valid and up to date."}, {"li": "Ensure Repair Estimates are carried out on assets returned to the yard without delay, and photographs are taken of damage and costs advised to customers as soon as possible."}, {"li": "Maintain Parts Stock levels as per AS400 Stock system and organise stock replenishment from DGTCS or local suppliers."}, {"li": "Obtain order numbers for recharges and pass to accounts for invoicing promptly."}, {"li": "Ensure Health and Safety regulations are observed."}, {"li": "Perform other ad-hoc duties as advised by the Operations Manager to ensure business needs are met."}], "h2": "Key Responsibilities", "p": "The successful candidate will be responsible for ensuring the highest quality standards are met, meeting department targets and objectives, and providing a superior level of customer service.", "h3": "Requirements", "p": "To be successful in this role, you will need to have effective communication skills, be familiar with customer call handling and logging, and have the ability to work in a fast-paced environment.", "h4": "What We Offer", "p": "As a Service Coordinator at Dawsongroup, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional growth and development.", "p": "If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.", "h5": "About Dawsongroup", "p": "Dawsongroup is a leading provider of [industry/service] solutions, with a reputation for delivering high-quality services to our customers.", "p": "We are committed to providing a positive and inclusive work environment, and offer a range of benefits and perks to our employees.", "p": "If you are interested in learning more about this opportunity, please contact us at [insert contact information]."}
