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Customer Service Coordinator
2 months ago
Customer Service Coordinator
Our client, a prestigious global HVAC company is looking for a Customer Service Coordinator / Service Scheduler to join their team in Bolton for a 12 month fixed term contract .
Benefits
- Private Medical Insurance
- Life insurance
- Enhanced pension
- 25 days holiday plus bank holidays
- Option to purchase additional holiday
- Fantastic career progression opportunities
You will be the key point of contact between the technicians and customers, dealing with a high volume of orders and enquiries from technicians, customers, and suppliers to deliver the best possible customer service.
Responsibilities:
- Schedule technicians service calls and visits on planned and unplanned jobs
- Manage the scheduling of complex service projects from order entry to invoice
- Handle incoming technical enquiries from customers and suppliers
- Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
- Reviewing reports from technicians, quoting basic remedial works
- Process orders and order parts from the factory or suppliers
- Maintain and update records, spreadsheets and internal databases
- Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements
- Maintain existing/new relationships
Key Competencies
- Previous Service Coordinator/Scheduler experience is essential
- Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
- Excellent phone and interpersonal skills with strong verbal and written communication
- Ability to work under pressure
- Thrive in a fast-paced environment
- Coordinate multiple priorities simultaneously
- Highly organised
Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.
If you are an experienced Service Coordinator / Service Scheduler with a flair for scheduling engineers and looking to work for a global company with excellent benefits & progression opportunities, then please apply now
