IT Engineer/Helpdesk Engineer

2 weeks ago


StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are delivered within set targets and to agreed standards. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS / Android).
Active Directory, Microsoft Exchange, Office 2013/365, Teams, Citrix, Cisco and VMWare Workstation.

Managing and updating hardware assets.
Deploying and imaging end user computer hardware and deploying software packages.
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