Customer Partner Success Senior Manager

3 weeks ago

Beckenham Greater London, United Kingdom Ripple Labs Full time
Job Description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy.

The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

WHAT YOU’LL DO:
  • Act as the main contact person for Ripple's most valued clients, guaranteeing their contentment and addressing any business or customer concerns.
  • Build and nurture strong relationships with key decision-makers within our client organizations.
  • Act as the advocate for your clients throughout the Ripple ecosystem.
  • Encourage productive cross-functional collaboration with various teams within the company, such as Sales, Pre-Sales, Engineering, Product, Finance, and Marketing.
  • Focus on client retention and satisfaction, developing strategies to assist in their organic growth.
  • Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
  • Conduct structured business reviews to assess client needs and provide tailored solutions.
  • Discuss and negotiate contractual and commercial terms with clients.
  • Help develop and streamline internal CPS processes to ensure efficiency and detailed execution.
  • Represent Ripple at industry events when required.
WHAT YOU'LL BRING:
  • 10+ years of experience in Account/Relationship management within the Financial Services industry.
  • 3+ years of experience in the Digital Assets and/or payments industry or a related field.
  • Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases.
  • A deep understanding of blockchain technology and/or traditional financial services.
  • Experience collaborating with decision makers at large financial institutions
  • Ability to consolidate client feedback and disseminate to our Product partners.
  • Excellent communication skills, both verbal and written, with the ability to present effectively.
  • Additional language skills advantageous.
  • Exceptional attention to detail and a proactive, collaborative approach.
  • Strong knowledge of Salesforce and other relevant industry tools.

WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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