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Director, Customer Account Manager

2 months ago

London, United Kingdom Tag Full time

ACCOUNT DIRECTOR
Account Director, Sr. Director, Creative Operations or Managing Director
Account Managers- Creative Services, Account Managers- Creative Services, Account Coordinators, Project Managers & Studio employees

We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.
In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand that is led by David Kassler, Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.
Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society.
The Account Director oversees the account as well as other projects for our clients. The Account Director is the senior person on an account and oversees the creative, strategic and operational direction in order to deliver excellence. The Account Director is responsible for gaining a clear understanding of the existing client needs, developing and implementing relationships and strategies to increase the company’s service offerings to the client. Additionally, the Account Director is responsible for the overall financial performance of the account(s) and ensuring the achievement of budgeted profit. The Account Director is responsible for savings delivery and service delivery.

Oversee one or more account teams
Identify opportunities to develop the account
Directly responsible for account P&L. Analyze on a line-by-line basis where time is being spent on the account.
Provide support in crafting responses to RFIs/RFPs and SOW's
Build and expand client pricing schedules to align with client support requirements
Seek opportunities to expand service offerings
Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives.
Oversee the management of project/campaign details & coordination from start to completion
Succession planning- Oversee the growth and management of staff
Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Provide input, along with manager's support, for Quarterly Business Review (QBR) content
May manage more than one account
Bachelor's Degree in Marketing or related field. A combination of work experience and education can be substituted.
~5+ years of experience in Account Management
~4-7 years sales background or project management background
~ Minimum 3 years’ experience in marketing production service delivery or a sourcing role
~ Strong subject matter expertise in Creative Production or Sourcing
~ Working knowledge of campaign management and content production across all media channels
~ Understanding production and versioning of TVC elements, digital and social execution, print (including direct mail, literature), Press and Out of Home (OOH)
~ Experience with leveraging Project Management, Workflow and Digital Asset Management technology
~ Experience with the billing cycle from invoice generation to accounts receivables
~ Demonstrate ownership and management of one or more P&Ls
~ Superior customer service skills
~ As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.