Customer Success Director

3 weeks ago


London, Greater London, United Kingdom blueoptima Full time

Customer Success Director Role

At BlueOptima, we are seeking a highly skilled Customer Success Director to lead our strategic account management efforts. As a key member of our team, you will be responsible for driving customer success and growth across our key accounts.

Responsibilities:

  • Develop and execute customer success strategies to drive growth and retention across key accounts.
  • Lead a team of customer success managers to ensure exceptional customer experiences and achieve business objectives.
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities.
  • Monitor and analyze customer health to identify areas for improvement and develop targeted solutions.

Qualifications:

  • 7+ years of experience in customer success, account management, or related fields.
  • Proven track record of driving customer growth and retention.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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