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2nd Line Support

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London, United Kingdom Mfkrecruitment Full time

We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Forest Gate, East London.
The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.
We are searching for a talented 2nd Line IT Support Engineer to be based on-site in East London.
2nd Line IT Support Engineer - Primary Activities:
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Incident and problem management - taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
2nd Line IT Support Engineer - Qualifications & Knowledge:
2+ years of experience within the IT sector either for an MSP or within the Education sector
GCSE Maths & English
Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)
2nd Line IT Support Engineer - Skills & Experience:
Office 365 - Create accounts and troubleshoot issues
Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations, and exams
One-to-One training
Monthly performance-related incentives - including additional holiday days and vouchers
Social & team building activities
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