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Membership Manager

3 months ago

Teddington Greater London, United Kingdom The Lensbury Resort Full time €35,000

About us
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Providing leadership to the Membership Team, the Membership Manager will act as a role model through the consistent demonstration of behaviours underpinning our KPIs, including the highest sales performance, the best KPIs; committed to delivering and enhancing the member journey and experience; selling with integrity and actively demonstrating The Lensbury way.

Key Responsibilities

  • Forecast, set and deliver the membership budget which includes new sales, retention and freeze movements across all categories on a daily, monthly, and annual basis.
  • Work with the Club General Manager, Resorts Commercial & Marketing teams to develop and deliver sales and retention targets.
  • Co-ordinate sales and marketing strategies across the Club to deliver an attractive and fully integrated sales package to meet budget.
  • Assist in the development of the membership categories to ensure relevance, growth, and commercial appeal to current and potential members.
  • Establish SOP's to ensure the correct and consistent handling of all membership administrative processes and the accurate collection of fees.
  • Deliver daily, weekly, and monthly reports as set out and requested by the Club General Manager, and wider Executive Team.
  • Handle member enquiries and queries relating to membership of the club and ensure high standards of member administration and customer service are always maintained.
  • Accountability for achieving individual membership targets which include sales, retention and freeze movement monthly.
  • Accountability for hitting Net Growth vs Budget, through ensuring targets, forecasts, and goals set for activity levels in each area are reached.
  • Support and work with marketing strategies, KPIs and initiatives throughout the club.
  • Run and administer membership committees/focus groups.
  • Responsiblity for selling all types and categories of membership.
  • Ensure the correct processing of all membership details.
  • Check all commission submissions are in line with the T&Cs and SOP.
  • Actively coach, train and develop the team, addressing any performance issues that may arise promptly and fairly.

What were looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

  • Previous membership sales experience gained within a private members club.
  • Previous experience of managing a membership sales team.
  • The ability to communicate effectively and competently with diverse stakeholders.
  • Strong attention to detail and ability to work to deadlines.
  • Strong commercial and financial acumen.
  • Excellent communication skills, both verbal and written.

What's in it for you?

  • Free meals whilst on duty
  • Paid annual leave of 28 days including public holidays
  • Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
  • EAP for you and your family
  • Online benefits portal offering lots of discounts
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme

The Lensbury Club Londons Riverside Resort

The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.

Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.

Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.

For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.

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