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Customer Support Coordinator

2 months ago

Hitchin Hertfordshire, United Kingdom Dormakaba Group Full time
Hitchin, GB, SG4 0AB

Aug 23, 2024

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

Due to an internal promotion we are looking for a Customer Support Coordinator to join our team, based in Hitchin.at our UK Headquarters in North Herts

A job that matters: Your Tasks

Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements.

But this is not just a job processing orders…

We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales team. In time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

An experience that matters: Your Skills

2+ years of work experience in a similar customer service environment
Demonstrate the ability to understand products, and their life cycle
Knowledge of SAP desirable, previous experience of a CRM system essential
Have strong communication and organisation skills
High level of self-motivation

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

25 Days Annual Leave + Bank Holidays
Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
Life Assurance
Healthcare Support, including an Employee Support and Assistance Programme
Health & Wellbeing App inc. Digital GP Service
Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
Access to LinkedIn Learning
Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you