Customer Support Specialist

4 weeks ago


Hitchin, Hertfordshire, United Kingdom dormakaba Full time

A job that matters: Your Tasks

As a Customer Support Coordinator at dormakaba, you will be responsible for ensuring that our clients receive the right products on time and every time. Your main responsibilities will be to focus on delivering sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You will be the first point of contact for customers, taking orders via email, checking the details and specifications against the requirements.

But this is not just a job processing orders...

You will be an internal support for our field-based sales team, collaborating with colleagues on queries, returns, and various other items relating to customer service. In time, you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

An experience that matters: Your Skills

  • 2+ years of work experience in a similar customer service environment
  • Demonstrate the ability to understand products and their life cycle
  • Knowledge of SAP desirable, previous experience of a CRM system essential
  • Have strong communication and organisation skills
  • High level of self-motivation

A workplace that matters: Our offering

At dormakaba, we are a globally successful company with a family business culture employing over 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and offer an attractive salary package, as well as the following benefits:

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
  • Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Wellbeing App inc. Digital GP Service
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Access to LinkedIn Learning
  • Employee Discounts scheme


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