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Customer Support Specialist
1 month ago
At dormakaba, we are seeking a skilled Customer Support Specialist to ensure our clients receive the right products on time and every time. As a key member of our team, you will be responsible for delivering sales support to a range of customers, helping them with product options and maintaining our excellent reputation within the construction industry.
Key responsibilities include focusing on sales support, collaborating with colleagues on customer queries, returns, and other items related to customer service. You will also provide internal support for our field-based sales team and become a dormakaba product expert, staying up-to-date on new developments and products.
We are looking for a responsible individual with strong communication and organisational skills, who can take ownership of customer issues and work collaboratively with colleagues. A background in a similar customer service environment and knowledge of SAP or CRM systems are desirable.
As a valued member of our team, you will have access to development and training opportunities, as well as a range of benefits, including 25 days annual leave, a holiday purchase scheme, and an enhanced pension scheme.
We care for our employees and offer a supportive and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
