Customer Support Coordinator: Unlocking Sales Excellence

7 days ago


Hitchin, Hertfordshire, United Kingdom dormakaba Full time

At dormakaba, we're seeking a skilled Customer Support Coordinator to drive sales success and deliver exceptional customer experiences. Located at our UK Headquarters in North Herts, this role offers a unique opportunity to grow with a globally successful company.

A key responsibility of this position is to provide sales support to customers, ensuring they receive the right products on time and every time. This involves taking orders via email, verifying details against requirements, and collaborating with colleagues on queries and returns.

In addition to order processing, you'll take ownership of customer issues, working closely with internal teams to resolve queries and maintain excellent customer service standards. As an internal support for our field-based sales team, you'll become a product expert, staying up-to-date on new developments and product releases.

To succeed in this role, you'll need 2+ years of experience in a similar customer service environment, strong communication and organisation skills, and a high level of self-motivation. Knowledge of SAP and previous CRM system experience are desirable but not essential.

As a valued member of our team, you can expect a competitive salary range of £30,000 - £40,000 per annum, depending on your level of experience. You'll also enjoy a range of benefits, including 25 days' annual leave, a holiday purchase scheme, enhanced pension scheme, life assurance, and access to LinkedIn Learning.



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