Customer Support Coordinator

2 weeks ago


Hitchin, Hertfordshire, United Kingdom dormakaba Full time

About the Role

We are seeking a highly skilled and motivated Customer Support Coordinator to join our team at dormakaba. As a key member of our customer service team, you will be responsible for ensuring that our clients receive the right products on time and every time.

Your Key Responsibilities

  • Provide sales support to a range of customers who are looking to use dormakaba products and systems in their own projects.
  • Take orders via email, checking the details and specifications against the requirements.
  • Collaborate with colleagues on queries, returns, and various other items relating to customer service.
  • Act as an internal support for our field-based sales team.
  • Develop and maintain product knowledge, staying up-to-date on new developments and new products as they are released to the industry.

About You

  • 2+ years of work experience in a similar customer service environment.
  • Demonstrate the ability to understand products and their life cycle.
  • Knowledge of SAP is desirable, previous experience of a CRM system is essential.
  • Strong communication and organisation skills.
  • High level of self-motivation.

What We Offer

  • 25 Days Annual Leave + Bank Holidays.
  • Holiday Purchase Scheme (buy up to 3 additional days across 12 months).
  • Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%).
  • Life Assurance.
  • Healthcare Support, including an Employee Support and Assistance Programme.
  • Health & Wellbeing App inc. Digital GP Service.
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees.
  • Access to LinkedIn Learning.
  • Employee Discounts scheme.


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