Customer Support Coordinator
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Support Coordinator to join our team at dormakaba. As a key member of our customer service team, you will be responsible for ensuring that our clients receive the right products on time and every time.
Your Key Responsibilities
- Provide sales support to a range of customers who are looking to use dormakaba products and systems in their own projects.
- Take orders via email, checking the details and specifications against the requirements.
- Collaborate with colleagues on queries, returns, and various other items relating to customer service.
- Act as an internal support for our field-based sales team.
- Develop and maintain product knowledge, staying up-to-date on new developments and new products as they are released to the industry.
About You
- 2+ years of work experience in a similar customer service environment.
- Demonstrate the ability to understand products and their life cycle.
- Knowledge of SAP is desirable, previous experience of a CRM system is essential.
- Strong communication and organisation skills.
- High level of self-motivation.
What We Offer
- 25 Days Annual Leave + Bank Holidays.
- Holiday Purchase Scheme (buy up to 3 additional days across 12 months).
- Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%).
- Life Assurance.
- Healthcare Support, including an Employee Support and Assistance Programme.
- Health & Wellbeing App inc. Digital GP Service.
- Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees.
- Access to LinkedIn Learning.
- Employee Discounts scheme.
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