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Senior Service Delivery Manager
3 months ago
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.
Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
Could you help us develop robust and resilient support processes?
We're looking for someone to take on a Technical Service Delivery Manager role, to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries.
We want your expertise to deliver a leading customer experience as we accelerate our growth.
The individuals we seek will be an expert in technical delivery management and operational processes. Working knowledge of ITIL
Understanding of Agile Methodology
Proven experience of managing relationships and service levels into enterprise organisations
Strong working knowledge of ServiceNow, Jira and Confluence
Obsession for truly differentiating customer service
Curiosity for learning more about technology, industry and service impact
LI-CE #Hybrid
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Health and lifestyle perks accompanying private healthcare for you and your family
~25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days
~ Generous company pension scheme
~ Opportunity to get involved with community and charity-based initiatives
~ Annual performance-based bonus
~ Tax efficient benefits (cycle to work, give as you earn)
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
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