Manager, Disputes, Digital Legal Delivery
2 weeks ago
About Herbert Smith Freehills
As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.
We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.
The Opportunity
About Digital Legal Delivery
Digital adaption is presenting businesses with efficiencies and opportunities at pace – Herbert Smith Freehills is no different. Continuing to support our clients with this rapid change, we have created a team of the best analytical legal minds with investments in cutting-edge technology and technologists in our Digital Legal Delivery (Digital) practice.
Bringing together legal, project management, process design and technology expertise, our Digital group supports businesses who need invention from their legal advisors. Leveraging experience to map the intersections where people and tech deliver results, this team supports businesses undergoing their own digitisation projects and those who seek disentanglement from the manual and inefficient processes in the delivery of legal services. Experienced at delivering large and complex legal services, we are experts in the delivery of data-intensive mandates.
Imagining possibilities, HSF’s Digital Legal Delivery practice is implementing the best technology solutions today, while horizon scanning and experimenting with emerging technologies to understand their practical applications.
Legal
In Legal, we help shape how the firm delivers legal matters to clients. We have longstanding experience in thinking differently about law, and we are at the forefront of making legal services more efficient – particularly at scale.
We have a deep knowledge across a broad range of sectors, and a wealth of experience in delivering large and complex mandates. We are specialists in contract management, document review, volume claims and remediation, and due diligence.
Working collaboratively with colleagues from across the firm, we use our expertise in law, process design and technology to deliver solutions for our clients. Underpinned by our legal project management capability, we organise our collective effort as efficiently and seamlessly as possible. This ensures consistent delivery throughout and enables our clients to achieve efficiencies across their operations.
Legal Technology
In Legal Technology, we deploy the firm’s established technology efficiently and reliably across a range of client matters and projects.
We combine our expertise in document automation, custom development, eDiscovery and data analytics and client reporting – to work collaboratively across the firm on disputes, transactions and projects.
Digital Change
In Digital Change, we innovate, invest and push our firm’s boundaries when it comes to new uses of legal technology.
We experiment with technology and pilot tools to understand them deeply: their potential challenges and benefits, and how they can be used in our day-to-day work to provide better solutions for clients.
And we ensure we have the right internal governance when it comes to making decisions, so we can minimise risk, maximise our opportunities and provide consistency for our stakeholders.
Advisory
In Advisory, we bring deep expertise in legal operations and emerging technologies, working across any sector, alongside our teams or directly with clients.
We are trusted advisers to our clients on new ways of working as we scan the horizon, together.
About Digital Legal Delivery Disputes
We are experienced in complex large scale document reviews, sensitive and time critical investigations and regulatory matters, consumer claims assessments and volume claims management. Our teams work closely with and provide support to other Herbert Smith Freehills practice groups and we are continually expanding our service offerings. We are experts in complex review elements including legal professional privilege, commercial sensitivity and data protection working across all industry sectors including financial services, energy, retail, TMT and construction.
The Role
Managers, Legal are senior and experienced qualified solicitors or barristers, who work closely with the Senior Managers, Legal and Heads of Dispute, supporting them in supervising and training teams of Senior Solicitors/Senior Former Practising Barristers ("FPBs"), Solicitors/FPBs, Trainees and legal analysts.
Our Managers, Legal are key to the delivery of the highest standards of client service and may be required to work into the evening from time to time to meet project management milestones or as deadlines approach.
Note that limited travel, to other offices or to clients, may be required from time to time.
Key responsibilities
Conducting and managing the delivery of fee-earning work including large scale document review. Supervising teams conducting fee earning projects and conducting fee earning work themselves, particularly of a complex nature. Scoping, set-up, training and pricing in relation to fee earning projects which are often complex and large scale. Maintaining up-to-date knowledge of relevant areas of law in relation to the local office's practice generally and acting as an "expert" in relation to specialist areas of practice. Scope, design and management of volume claims, (including remediation projects and portfolios of Disputes), including process and workflow. Build and maintain strong relationships with key internal and external stakeholders to ensure that service delivery meets expectations. Draft, update and revise internal processes relating to our legal practice, when necessary, including making recommendations for improvements in the quality of service delivery. Supporting pricing, managing costs, WIP and billing, as required. Supporting the development of workflow for specific projects, including drafting relevant sections of case and client manuals or review guides and supporting our instructing teams generally with the drafting of project instructions. Responsible for the drafting and preparation of case-related communications with clients and the reporting required throughout a project. Training the project team in learning and becoming proficient in relation to the requirements of the matter at the outset and with refresher training throughout. An interest in training lawyers / legal analysts to develop their legal and other skills as a practitioner generally within the context of our expertise is therefore desirable. Assisting with written material or cost models for pitches and marketing initiatives if required. Working with eDiscovery teams and, where applicable, external review platform providers, using document review software and other appropriate technology to effectively manage fee earning projects including designing workflows for review, quality control processes and overseeing/managing predictive coding workflows. Line management responsibility for Senior Solicitors, Senior FPBs, Solicitors, FPBs, trainees and legal analysts as direct reports. Support matter-level resource management, including talent mapping and identifying potential skills gaps. Prepare, manage and report on project plans to internal and client matter teams. Monitor project budgets and report on costs and fees on an ongoing basis both internally and externally. Deliver profitable and quality results both for the firm and clients through continued focus on improvement and innovation. Identify issues and risks on matters, putting into place appropriate mitigations and escalating if necessary. Conducting quality control (i.e. to check all fee earning work is being conducted accurately). Creatively and proactively managing quality assurance processes. Propose solutions to manage client expectations and manage scope throughout the delivery of the project. Drive standardisation of delivery and activities to provide efficient services, as well as knowledge sharing and supporting related projects. Investigate and champion technology and solutions to meet business needs and client requirements. Collaborate with the Head of Dispute and Senior Managers on the development of the Disputes business strategy, including the expansion of existing service offerings and identifying new service opportunities. Ensuring own and team compliance with financial disciplines on matters (e.g. daily time-recording and target chargeable hours). Providing any other assistance to the business on client matters and related tasks as required. Promoting and selling the services of the Digital Legal Delivery offering to internal clients, including by the delivery of consistently high-quality work and a positive approach to building internal relationships.The responsibilities outlined above cannot totally encompass or define all tasks that may be required of the post-holder. The outline of responsibilities given above may, therefore, vary from time to time without materially changing either the character or level of responsibility or grade.
Qualifications and skills
Essential
Qualified solicitor or barrister in England and Wales or Northern Ireland, but Republic of Ireland or other common law jurisdictions will be considered. (If not qualified in England and Wales then willing to complete process to requalify as such, if required). 5+ year's PQE in commercial litigation, although exceptional candidates with less than 5 years' relevant experience will be considered (candidates should explain why they consider their experience is exceptional in a cover email when submitting their CV). Proven experience of presenting to clients, including the ability to summarise complex issues succinctly verbally and in writing. Strong analytical ability, coupled with sound judgement to balance multiple factors and solve complex problems. Strong IT literacy, including an aptitude for learning (and becoming proficient in) the use of software and IT applications. Experience of managing more junior lawyers or legal staff.Desirable
Experience working in a commercial legal environment, ideally a private practice law firm. Experience of managing project teams including direct reports. Experience in managing large scale disclosure exercises in litigation or contentious regulatory matters. Proven experience of designing volume claims delivery including processes and workflows and managing delivery teams. Experience in the use of document review software and case management software.Please note that applications for this role will close at 12pm (BST) on Wednesday 31st July 2024
Team
Digital Legal DeliveryWorking Pattern
Full timeLocation
BelfastContract type
Permanent ContractDiversity & Inclusion
At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.
We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.
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