Head of IT Service Management

4 months ago

Belfast, United Kingdom Musgrave Full time

IRELAND (HYBRID)

NI, Dublin, Cork - Hybrid

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking an IT Programme Manager with drive & commitment to work in our fast-paced, dynamic, customer-focused environment.

**Role Purpose**:
As Head of IT Service Management you will lead a function that has responsibility for the operational delivery of IT services to Musgrave.

You will be responsible for establishing and continuously improving the quality and efficacy of our IT Run services.

We are looking for you to join the I&O leadership team where the goal is to collaborate with other IT teams, suppliers and our customers to help streamline the services we provide.

Your activities in this role will include the following:

- Responsibility for the operational delivery of IT services to the company
- Ensuring that Service Levels are aligned to business needs and to cost drivers of the company
- Implementing, modelling and supporting ITIL processes
- Updating the overall strategy and approach that will transform the separate Service capabilitiesDevelop and maintain IT service catalogues and service level agreements (SLAs) to ensure that IT services are aligned with business requirements
- Exceptional leadership and mentorship to implement large complex projects in a collaborative manner and resolve complex challenges.
- Supplier & Contract Management - ensuring our suppliers meet delivery milestones and manage IT contracts with suppliers in conjunction with the Vendor Management Office (VMO)
- Working with the CMO Team to evolve delivery methodologies and build excellence in change management
- Play key governance role on ITSM process and platform teams
- IT Orientated Degree
- Â ITIL
- ITSM 10+ years in ITSM and service management roles
- Â 5+ years in people and functional leadership roles
- Proven track record in developing and maintaining IT service excellence Advanced knowledge of business operations and IT service management.
- Excellent communicator, comfortable managing the expectations of customers as well as senior management and internal technical staff
- Strategic and analytical thinker
- Strong teamwork and leadership skills, an ability to create, communicate and support a common vision and direction
- Excellent planning and organization skills, with the ability to confidently prioritise tasks & guide teams
- Ability to build and foster strong, trusted working relationships
- Contributes, promotes, and adopts new ideas and approaches

Â
- Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the office and working remotely.Â_

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