IT Help Desk/Service Desk Engineer
2 months ago
LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. An opportunity has arisen for a Service Desk Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK.
You will have good knowledge of Windows Workstations Hardware
Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)
Good understanding of the Network Stack (TCP/IP)
Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps
Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous.
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker.
Have expereince of working on client site, supporting users in person.
Minimum 2+ years of working with an IT managed service provider
Be a keen and a fast learner and be enthusiastic about helping users.
Confident communication skills across phone, email and face-to-face
Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)
22 days’ annual leave + Bank Holidays - increasing up to 25 days over the first 5 years of service.
Monthly team events out of the office.
Continual professional development plans
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