Executive business Administrator
Found in: Jooble UK C2 - 2 weeks ago
About Mo
Our mission At Mo is to bring people together and help them thrive at work.
You can find Mo in forward-thinking, people-focussed companies like Sage, OVO Energy, William Hill, and in the hands of leaders behind the desk at a Mercure or Holiday Inn hotel across the country.
We’re a well-funded, early-stage business with big dreams and we’re committed to making the world of work a better place. Because of what we do, we care deeply about our people and strive to build a company culture where everyone feels valued.
We offer flexible working hours, continued development support and competitive compensation. We are a remote-first company and help our people to work in a way that suits them best.
We like to get together in person every year and also have remote socials every quarter - in the past we’ve done Easter egg decoration, water colour painting and embroidery
We’re looking for a collaborative and highly organised Customer Operations Executive to join our Customer Success team.
By supporting our Customer Success Managers, and working closely with our Product and Engineering teams, you'll play a critical role in ensuring our users and customers are getting the most value from the Mo product.
- Support our customers and users throughout their journey with Mo, using chat support, email, video calls, and training webinars
- Actively support various customer operations to deliver an exceptional customer and user experience
- Manage customer data uploads and edits, maintaining data integrity and accuracy
Qualifications:
- 1-2 years of experience in a customer support or operations role
- Experience using (or the ability to quickly learn) customer service and bug tracking tools
- You can analyse and turn data into reports and actionable insights to help identify trends and opportunities for improvement
- You’ll have strong organisational and project management skills with the ability to set and prioritise goals
- Flexible Work Environment - everyone does their best work in different environments. We operate as a flexible team and will support you in creating a schedule and environment that works for you
Benefits:
- Salary + Stock Options - we offer a highly competitive salary and options in line with top tier technology companies
- Benefits - we have numerous benefits, including generous parental leave and a monthly contribution to a fitness activity of your choice
Our commitment to diversity and inclusion:
We deeply value creating a team with different perspectives, educational backgrounds, life experiences and we prioritise diversity within our team.
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