Communications Lead

1 month ago


Manchester, United Kingdom bet365 Full time

Who we are looking for A Unified Communications Team Leader, who will be responsible for all Messaging and Collaboration Systems On-premise and in the Cloud for a global enterprise.

You will manage all work within the team, understanding each work package and scheduling resource, whilst providing weekly updates to management. The role will require you to manage all change to identify risk and impact, to support operational stability and service excellence, ensuring you drive a high standard “works first time approach”.

You will be responsible for each Unified Communication service by managing service incidents, liaising with third parties, internal technical teams, management and the operational side of the Business.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Experience and knowledge of Unified Communication technology.
Excellent communication skills.
Team and project management experience.
Stakeholder management, with the ability to collaborate with people from different disciplines.
Excellent planning and resource planning skills.
Taking accountability for all Unified Communication services, upgrades, changes and service improvements, ensuring operational stability is paramount.
Managing all changes, to identify risk and operational impact.
Managing a team of technical engineers by overseeing all work and ensuring that all project work and small tasks are completed within a timely manner.
Managing all incidents, problems and changes in line with our ITIL framework, to ensure all SLAs and KPIs are not breached.
Driving forward training requirements and creating training plans.
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