Customer Service Team Lead
2 weeks ago
A great opportunity has opened up with a global client of ours based in Marlow for a Customer Service Team Leader
Our client are a market leader within their sector and due to growth are expanding their team With great benefits and culture to match, if you're looking or know someone who is then please apply
Key Responsibilities:
- Manage Customer Service Agents on a day to day basis with effective delegation of responsibilities among team members
- Effectively manage calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
- Work at a detailed level being hands on as well as managing the overall team requirements and managing projects
- Carry out other ad-hoc duties as assigned by the Line Manager from time to time
- Improves customer service processes by evaluating performance and drive initiatives to improve day to day processes.
Skills Required:
- Must have 2+ years’ experience with team management and B2C customer service
- Experience with CRM systems (ideally Salesforce)
- Thorough understanding of entire ecommerce processes from conversion to fulfilment to customer service
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
-
Customer Service Team Lead
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full timeJob DescriptionA great opportunity has opened up with a global client of Trinity Resource Solutions for a Customer Service Team Leader.Key Responsibilities:Manage Customer Service Agents on a day-to-day basis with effective delegation of responsibilities among team members.Effectively manage calls, enquiries, orders, complaints and log all details of actions...
-
Customer Service Team Lead
3 weeks ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full timeA great opportunity has opened up with a global client of ours based in Marlow for a Customer Service Team Leader! Our client are a market leader within their sector and due to growth are expanding their team! With great benefits and culture to match, if you're looking or know someone who is then please apply! Key Responsibilities: Manage Customer Service...
-
Customer Service Team Lead
1 week ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full timeJob Title: Customer Service Team LeadJob Summary:Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.Key Responsibilities:Team...
-
Customer Service Team Lead
1 week ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full timeJob Title: Customer Service Team LeadJob Summary:Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.Key Responsibilities:Team...
-
Customer Service Team Lead
7 days ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:Techtronic Industries - TTI UK is a leading global manufacturer and distributor of power tools. We are seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team.About the Role:This is an exciting opportunity to lead a team of customer service agents and drive business growth through exceptional customer...
-
Customer Service Team Lead
7 days ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:Techtronic Industries - TTI UK is a leading global manufacturer and distributor of power tools. We are seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team.About the Role:This is an exciting opportunity to lead a team of customer service agents and drive business growth through exceptional customer...
-
Customer Service Team Lead
1 week ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time**Job Summary**Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing a team of customer service agents, ensuring excellent customer service, and driving process improvements.**Key Responsibilities:****Team Management**: Manage a...
-
Customer Service Team Lead
2 weeks ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time**Job Summary**Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing a team of customer service agents, ensuring excellent customer service, and driving process improvements.**Key Responsibilities:****Team Management**: Manage a...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our UK Operations Team at Techtronic Industries - TTI UK. As a key member of our Customer Service team, you will be responsible for leading a team of Customer Service Agents and driving excellence in customer service delivery.Key ResponsibilitiesTeam...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our UK Operations Team at Techtronic Industries - TTI UK. As a key member of our Customer Service team, you will be responsible for leading a team of Customer Service Agents and driving excellence in customer service delivery.Key ResponsibilitiesTeam...
-
Customer Service Team Lead
4 days ago
Marlow, United Kingdom Trinity Resource Solutions Full timeJob Description**Job Title:** Customer Service Team Lead**Company:** Trinity Resource Solutions**Job Summary:We are seeking an experienced Customer Service Team Lead to join our team at Trinity Resource Solutions. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our...
-
Customer Service Team Lead
4 days ago
Marlow, United Kingdom Trinity Resource Solutions Full timeJob Description**Job Title:** Customer Service Team Lead**Company:** Trinity Resource Solutions**Job Summary:We are seeking an experienced Customer Service Team Lead to join our team at Trinity Resource Solutions. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Trinity Resource Solutions Full timeJob Description**Job Title:** Customer Service Team Lead**Company:** Trinity Resource Solutions**Job Summary:We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our clients receive exceptional...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Trinity Resource Solutions Full timeJob Description**Job Title:** Customer Service Team Lead**Company:** Trinity Resource Solutions**Job Summary:We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our clients receive exceptional...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our UK Operations Team at Techtronic Industries - TTI UK. As a key member of our Customer Service team, you will be responsible for leading a team of Customer Service Agents and driving customer satisfaction.Key Responsibilities:Team Leadership: Manage and...
-
Customer Service Team Lead
1 week ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our UK Operations Team at Techtronic Industries - TTI UK. As a key member of our Customer Service team, you will be responsible for leading a team of Customer Service Agents and driving customer satisfaction.Key Responsibilities:Team Leadership: Manage and...
-
Customer Service Team Lead
4 days ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:Techtronic Industries - TTI UK is seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team. As a key member of our team, you will be responsible for managing a team of Customer Service Agents, ensuring excellent customer service, and driving business growth.Key Responsibilities:Team Management: Manage a...
-
Customer Service Team Lead
4 days ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:Techtronic Industries - TTI UK is seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team. As a key member of our team, you will be responsible for managing a team of Customer Service Agents, ensuring excellent customer service, and driving business growth.Key Responsibilities:Team Management: Manage a...
-
Customer Service Team Lead
2 weeks ago
Marlow, United Kingdom Techtronic Industries - TTI UK Full timeJob Summary:Techtronic Industries - TTI UK is seeking a highly skilled and experienced Customer Service Team Lead to join our UK Operations Team. As a key member of our team, you will be responsible for managing a team of Customer Service Agents, ensuring excellent customer service, and driving business growth.Key Responsibilities:Team Management: Manage a...
-
Customer Service Team Lead
3 months ago
Marlow, United Kingdom Trinity Resource Solutions Full timeThis successful international company are looking for an experienced team leader to join them within their UK Operations team. **Responsibilities**: - Manage a team of Customer Service Agents and set clear individual and team goals - Create an inspiring team environment and listen to team members feedback - Delegate tasks and set deadlines - Oversee...