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Customer Service Team Lead

2 months ago

Marlow Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

A great opportunity has opened up with a global client of ours based in Marlow for a Customer Service Team Leader

Our client are a market leader within their sector and due to growth are expanding their team With great benefits and culture to match, if you're looking or know someone who is then please apply

Key Responsibilities:

  • Manage Customer Service Agents on a day to day basis with effective delegation of responsibilities among team members
  • Effectively manage calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
  • Work at a detailed level being hands on as well as managing the overall team requirements and managing projects
  • Carry out other ad-hoc duties as assigned by the Line Manager from time to time
  • Improves customer service processes by evaluating performance and drive initiatives to improve day to day processes.

Skills Required:

  • Must have 2+ years’ experience with team management and B2C customer service
  • Experience with CRM systems (ideally Salesforce)
  • Thorough understanding of entire ecommerce processes from conversion to fulfilment to customer service
  • A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.