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Customer Service Team Lead

2 months ago

Marlow, United Kingdom Trinity Resource Solutions Full time
Job Description

**Job Title:** Customer Service Team Lead

**Company:** Trinity Resource Solutions

**Job Summary:

We are seeking an experienced Customer Service Team Lead to join our team at Trinity Resource Solutions. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Manage a team of customer service representatives to ensure that our clients receive timely and effective service.
  • Develop and implement processes to improve customer satisfaction and reduce complaints.
  • Work closely with the sales team to ensure that customer needs are met and exceeded.
  • Collaborate with other departments to ensure that customer service is aligned with company goals and objectives.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • 3+ years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and reducing complaints.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with CRM systems (ideally Salesforce).

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.